Senior Customer Service Advisor
Hudson New Zealand
Auckland, New Zealand, nz
6d ago
source : Ecadoo

Senior Customer Service Advisor Company Hours and Location Based in the heart of Auckland CBD this large well known organisation is within the telecommunication and infrastructure sector who are a household known brand across NZ They have rapidly grown and evolved over the past couple years due to strong demands on their services across NZ and their innovative products and services that people can t get enough of This role is starting ASAP and will be a long term temp role working standard business hours Role As part of a dedicated team who look after network and site damages that have happened you will be in charge of managing business and corporate accounts who have queries or need assistance Liaising with clients when damages or issues occur Talking through and explaining the situation and next steps Fully understanding both businesses needs and process Explaining billing reasons costs and arranging payment options Managing and resolving disputes About you Previous account management or customer service experience Able to resolve issues and client disputes Strong communication skills be empathic yet able to push back when needed Analytically minded and enjoy a blended administration and customer service role Please don t hesitate in applying today for this great temp role by applying via this website in the first instance Alternatively if you are unable to apply online please email your resume in Word format to rachel derry hudson com and quote only the reference number BZ 45770 in the subject line otherwise your application may not be received SK95252A

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