D365 Support Administrator
Datacom
Auckland, New Zealand
6d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Fantastic, role and chance to join New Zealand’s biggest dedicated Dynamics 365 practice and work within New Zealand’s biggest IT Professional Services company! Our scale and experience means we get to do the most interesting, complex and challenging Dynamics 365 projects that this country (& Australia) has to offer.

Don’t be scared by our size, our team exists and operates with autonomy within the wider Datacom business, giving us the best of both worlds, scale and support along with flexibility and the remit to carve a new path for ourselves.

We’re on the lookout for passionate, talented, smart and dedicated people to continue our growth and success. So welcome.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

We are local at heart, yet world-class in capability.

About the role

The primary purpose of the D365 Support Administrator is to be the interface between our support customers and our support team as well as performing administrative support tasks for all our support customers.

The core objectives and responsibilities of the D365 Support Administrator include :

  • Triage support tickets as they arrive
  • Manage support tickets so that they are resolved in a timely fashion, involving monitoring, driving activity and escalations both internally and with clients
  • Provide customers with reports as required by support agreements
  • Carry out basic administrative tasks for customers within their platform
  • Coordinate between clients, support and delivery consultants and third-party vendors as part of resolution and maintenance
  • Carrying out and managing scheduled maintenance activities for customers
  • Work with the members of your own and other teams to maintain best practise for support
  • Be part of the on call schedule
  • Assisting with monthly support billing of customers
  • Any other tasks required to deliver desired customer or team outcomes
  • What we are keen to see :

    Someone who enjoys supporting a team to help thing move smoothly. You'll have excellent written and verbal communication skills and enjoy building relationships.

    You will have previous experience in a support role where you have used the Microsoft stack (Power Apps) and produced reports with attention to detail.

    If you have used Dynamics 365 CE applications that would be an added bonus.

    At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy.

    We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few.

    We operate at the leading edge of technology to help NZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

    If this sounds like you we would be keen to hear from you, please apply online today.

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