Customer Service - Donor Care Representative
Alpha Recruitment - NZ
Auckland, NZ
3d ago
source : seek

Customer Service - Donor Care Representative

Try the SEEK app to find your dream job faster.Australia’s #1 job siteShow user menuShow user menuMenu

  • Jobs
  • Customer Service - Donor Care Representative

    Job Header

    Customer Service - Donor Care Representative

    Advertiser : Alpha Recruitment - NZ

    Job Information

    Job Listing Date14 Aug 2019Location Auckland , Auckland CentralWork TypeFull TimeClassification Call Centre & Customer Service , Customer Service - Call Centre

    Customer Service - Donor Care Representative

    The opportunity :

    Rare opportunity has arisen to join a fantastic not for profit organisations on a permanent basis at their NZ head office in Auckland CBD.

    This is an inbound call center opportunity, where you will spend a lot of your day speaking with the loyal donors and providing them with exceptional customer service.

    Long term, this role will also include outbound calling, but to begin with this role is all about inbound calls, emails and the administration that comes with this.

    The candidate we're looking to replace was in their role for ten years so there are big shoes to fill! This also goes to show that this is an incredible NFP organisation who look after their staff and treat everyone as family.

    As a Donor Care Representative, some of your key areas of responsibility will include :

  • Providing a high level of customer service for all incoming phone calls (donors)
  • Process payments and donations accurately over the phone
  • Work from arrears list to promptly contact supporters who have missed payments
  • Administration and data entry
  • As our ideal candidate you will demonstrate :

  • Previous experience in a customer service role (doesn't have to have been in previous call center environment)
  • Compassion and empathy - this role isn't for you if you don't love people!
  • Strong attention to detail
  • Computer competency and can pick up new systems fast
  • This role won't be vacant for long and there is a competitive salary on offer, so, if you think this sounds like you, please apply now to find out more!

    PO Box 99256 Newmarket, Auckland NZ

    Ph : 09 524 2336

  • Fax : 09 524 2794
  • Email : Please click the 'Apply Now' button below.

    The opportunity :

    Rare opportunity has arisen to join a fantastic not for profit organisations on a permanent basis at their NZ head office in Auckland CBD.

    This is an inbound call center opportunity, where you will spend a lot of your day speaking with the loyal donors and providing them with exceptional customer service.

    Long term, this role will also include outbound calling, but to begin with this role is all about inbound calls, emails and the administration that comes with this.

    The candidate we're looking to replace was in their role for ten years so there are big shoes to fill! This also goes to show that this is an incredible NFP organisation who look after their staff and treat everyone as family.

    As a Donor Care Representative, some of your key areas of responsibility will include :

  • Providing a high level of customer service for all incoming phone calls (donors)
  • Process payments and donations accurately over the phone
  • Work from arrears list to promptly contact supporters who have missed payments
  • Administration and data entry
  • As our ideal candidate you will demonstrate :

  • Previous experience in a customer service role (doesn't have to have been in previous call center environment)
  • Compassion and empathy - this role isn't for you if you don't love people!
  • Strong attention to detail
  • Computer competency and can pick up new systems fast
  • This role won't be vacant for long and there is a competitive salary on offer, so, if you think this sounds like you, please apply now to find out more!

    Report this job advert

  • Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .
  • Job Apply

    Applications for this role will take you to the advertiser’s site.

    Job Information

    Job Listing Date14 Aug 2019Location Auckland , Auckland CentralWork TypeFull TimeClassification Call Centre & Customer Service , Customer Service -

    Call CentreApplications will open the advertiser’s site.

    Company

  • International partners Bangladesh Kenya Brazil Nigeria SE Asia SE Asia Worldwide Mexico Latin America China Australia
  • Partner services
  • Employers

    SEEK. All rights reserved.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form