Software Support Specialist- Remote
Dunedin, NZ
32d ago

Responsibilities :

  • Answering phones and emails, providing support on a wide range of topics
  • Act as a trusted adviser to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
  • All shifts are full-time, Monday-Saturday with Tuesday or Wednesday off. Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances.

    We are currently looking for individuals in New Zealand who are available in the mornings or afternoons. Requirements :

  • Completed some classes from a top university in a relevant field (mathematics, computer science, linguistics, IT, physics, biology, chemistry etc.)
  • 0-3 years of Customer Success / Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills : accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills
  • Preferred :

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and / or copywriting skills at an advanced level
  • Employment details :

  • Full time position
  • 100% work from home in a virtual environment
  • Shift : morning (start around 7am or 8am) Work Week : Mon - Saturday.
  • What we offer :

  • Paid vacation days
  • Paid sick days
  • Company provided laptop and headset
  • Opportunity to travel for the company’s biannual international retreats
  • Apply
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