Your mission, is the guest satisfaction and everything that takes you to achieve that ultimate goal.
This is a very hand on role. Your shift will include cleaning tasks in all public areas while driving the successful implementation of ALLSAFE;
preparing and serving room service orders; assist F&B during peak service periods; handle small maintenance repairs while maintenance department is off-duty;
assisting the Night Manager / Auditor with checking in / out guests; handling guests requests; assist with the hotel daily reconciliation and reporting;
handle guest luggage storage and lost property request; and monitor the hotel security.
Previous customer service experience is desired
Confident computer user including Microsoft Office (Outlook, Word, Excel).
Friendly and Polite manner over the phone.
Knowledge of Opera advantageous but not essential
Excellent English Communication skills both verbal and written.
Exceptional attention to detail
Self motivation and autonomy
A proven high standard in cleaning
Ability to coordinate various tasks simultaneously
Ability to work overnight shifts including weekends and public holidays
Long term commitment to Queenstown and New Zealand
Hold Work rights to live and work in work in NZ