Night Porter
MERCURE
Queenstown, Otago, New Zealand
3d ago

Job Description

Your mission, is the guest satisfaction and everything that takes you to achieve that ultimate goal.

  • This is a very hand on role. Your shift will include cleaning tasks in all public areas while driving the successful implementation of ALLSAFE;
  • preparing and serving room service orders; assist F&B during peak service periods; handle small maintenance repairs while maintenance department is off-duty;
  • assisting the Night Manager / Auditor with checking in / out guests; handling guests requests; assist with the hotel daily reconciliation and reporting;
  • handle guest luggage storage and lost property request; and monitor the hotel security.

    Work Experience

  • Previous customer service experience is desired
  • Confident computer user including Microsoft Office (Outlook, Word, Excel).
  • Friendly and Polite manner over the phone.
  • Knowledge of Opera advantageous but not essential
  • Excellent English Communication skills both verbal and written.
  • Exceptional attention to detail
  • Self motivation and autonomy
  • A proven high standard in cleaning
  • Ability to coordinate various tasks simultaneously
  • Ability to work overnight shifts including weekends and public holidays
  • Long term commitment to Queenstown and New Zealand
  • Hold Work rights to live and work in work in NZ
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