Product Manager - Discover
Xplor
Auckland, Auckland, NZ
4d ago

Company Description

Take a seat on the Xplor rocket ship and join us as a Product Manager for our Discover Childcare Software in New Zealand, to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

About the opportunity

  • Be the custodian of the product.
  • Assist in planning and executing the product roadmap.
  • Write, plan, prioritise user stories.
  • Analyse customer problems, review customer feedback and help prioritise solutions.
  • Develop innovative solutions to our users problems, delivering immediate benefit.
  • Test, plan and release new features and products and iterate quickly.
  • Categorising support tickets and enhancing tagging functionality.
  • Briefing new product ideas into development teams.
  • Conduct data collection and analysis to provide insights on specific customer issues.
  • Work collaboratively with the wider Xplor business.
  • Facilitate communication between internal teams to support the successful implementation of new products or features.
  • Be a proactive member of the company, helping cultivate a culture that reflects brand values.
  • Maintain a broad knowledge of all company products, services and promotions.
  • Performing other job-related duties as required.
  • Key Performance Indicators

  • Deliver defined product features on time and to desired quality standards
  • Meet our set quarterly Objectives and Key Results
  • Demonstrate skills evaluated : business context, collaboration, research, problem solving, scoping, delivery, technical skills
  • Qualifications

    What would make me a good candidate?

  • Ideally 1-2 years of previous experience in a technical or product role.
  • Previous experience in the Childcare sector or Ed Tech software is a bonus
  • Relevant tertiary education qualifications as required
  • Great communication & interpersonal skills to convey technical concepts to, and build consensus among, diverse audiences
  • Ability to work with distributed teams to deliver on large, complex initiatives
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