On Road Care Representative
Tourism Holdings Limited
Auckland South
1d ago

Tourism Holdings Limited ( thl ) is New Zealand's premium tourism company and are the largest provider of holiday vehicles for rent and sale in New Zealand and Australia.

We are also the proud operators of brands that are iconoic in our industry on both sides of the Tasmen - such as maui, Britz, Kiwi Experience, Waitomo Glowworm Caves and The Legendary Black Water Rafting Company.

We are looking for a Fixed term F ull time On Road Customer Care Representative to join our busy Mangere branch to cover our peak season.

This role is responsible for providing support for our customers on road by ensuring the customer concerns and queries are successfully resolved.

Key Criteria for the role :

  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Relevant experience in contact centre , helpdesk or reservations
  • Ability to speak a second language is highly desirable (e.g. French , German , Mandarin or Cantonese )
  • Knowledge of New Zealand geography
  • Flexible to work on rotating shift roster and weekends
  • Critical thinker with exceptional problem solving skills
  • Key responsibilities for the role :

  • Ensuring solutions are tailored to the customers' situations
  • Organising breakdown and accident recovery and changeover vehicles
  • Maintains an ongoing knowledge of thl fleet
  • Work as part of a team to achieve productivity targets
  • Keeping up to date with record keeping and documentation
  • Assist and support other crew members
  • Our people come from varied backgrounds, countries and cultures. That's what makes our Tourism Holdings Limited (thl) family special! We want crew who are willing to go the extra mile, help their work mates and share team success.

    It's all part of our challenger spirit!

    So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

    If this sounds like an opportunity you are looking for, apply now

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