Customer Support Specialist
TIMELY
Dunedin, New Zealand
29d ago

Posted by Andrew Long, Head of Support / Privacy Officer

At Timely we love our customers and our reputation for providing outstanding customer support is a testament to our passion and hard work.

We’re looking for someone who embraces this legacy and simply loves to help people every single day.

As a Customer Support Specialist you will work as part of a dedicated and focused support team. We’ve got a high work ethic and tons of initiative, so you’ll be equally able.

You’ll be the first point of contact for our existing customers when they need a hand. Your responses will be fast, friendly, human and well-thought out.

You will communicate primarily by email and phone and enjoy the challenge of delivering solutions over these channels. You’ll help expand revenue from our wonderful customers and ensure that they get the most value out of Timely.

You’ll also understand what it means to go the extra mile and enjoy empowering people to use technology everyday to run their businesses.

We’re looking for :

  • Someone who is passionate about helping people everyday with a view to a long term career in SaaS customer support.
  • You’ll be a naturally gifted communicator with outstanding writing skills and an excellent phone manner. You’re able to translate tech language into plain English over both email or phone, and handle stressful situations with clarity and compassion.
  • We’re after someone with prior support experience at another SaaS who has a general interest in the tech world and small business.
  • If you have experience in the beauty and wellness sectors then even better!

  • Your natural working mode is proactive, quick, precise and empathic. You love investigating problems and delivering solutions and value to customers.
  • We are a distributed team who work primarily from home but also the office when required. If you have remote working experience then that’s something in your favour.
  • You’ll need to be someone who thrives without micromanagement, embraces a healthy work / life balance and is comfortable with a mix of both flexible and rostered work hours.
  • Experience with contemporary support software such as HelpScout and productivity apps such as Trello and Slack, would be very handy.
  • Other parts you need to know :

  • This role is full-time and permanent
  • Dunedin based only
  • You’ll be working from home and office
  • We’ll set you up with the right equipment
  • Start date ASAP
  • Applications close when we find the perfect person (is that you?)
  • Send us your CV along with a cover letter explaining why you’re the best person for this role and how you would fit into our culture (make sure you read about how we do what we do).

    Apply here! We’re excited to hear from you.

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