Senior Configuration and Asset Management Analyst
Education in New Zealand
Wellington
5d ago

Senior Configuration and Asset Management Analyst

  • Permanent & Wellington based
  • Apply your expertise and help shape the future of Education
  • Kia ora, Bula Vinaka, Fakaalofa lahi atu, Fakatalofa atu, Kia orana, Malo e lelei, Malo ni, Talofa lava, Tena koutou katoa and welcome.

    Help shape the future of Education

    He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga

    At Te Tāhuhu o te Mātauranga, we work to shape an education system that delivers equitable and excellent outcomes.

    Our organisation is made up of talented and committed people spanning across Aotearoa, from a wide range of backgrounds and cultures.

    This diverse group perspective allows us to collaborate and collectively strive to make Aotearoa's education system one that serves every individual child, young person and adult for generations to come.

    This core vision to shape a better New Zealand starts with our commitment as an organisation to ensure equity, inclusivity and acceptance.

    We are entering a transition period which will see changes made to the structure of the organisation to allow for a more locally responsive, integrated and accessible system.

    It also supports our work to give effect to Te Tiriti o Waitangi where we seek to strengthen education for all ākonga and their whanau, especially for Māori, Pacific, and ākonga with disabilities / learning support needs.

    About our group and team

    Come and join our Customer Services team for a new and unique role! We are the front door' to the IT Group and the Ministry, delivering customer services and training in a range of ICT (Information and Communication Technologies) systems and applications to the Ministry and wider education system.

    Part of the Service Desk team within Customer Services, the role of Senior Configuration and Asset Management Analyst is an exciting opportunity for a Senior Service Management professional to positively impact the wider organisation's success.

    About this role

    As the Senior Configuration and Asset Management Analyst, you will be responsible for the ownership, management and maintenance of IT asset information in the Ministry's configuration Management Database (CMDB).

    In your role, you will operate in an autonomous manner while liaising with a wide range of stakeholders including Senior IT Managers.

    You will also direct users to follow processes to ensure that asset data is input accurately into the CMDB.

    About you

  • Are you passionate about IT Service Management, IT Asset Management and Process Improvement?
  • Are you a problem solver with excellent analytical skills and a keen eye for detail?
  • This might be the role for you!
  • To be successful in this role, you will offer :

  • Prior experience in IT Service Management and Asset Management using the ITIL framework
  • Prior experience in Hardware and Software Asset coordination
  • Prior experience in working with configuration management databases
  • Excellent data analysis skills using Microsoft Excel
  • Good understanding of the service desk function
  • The ability to analyse complex issues and develop effective solutions
  • Excellent written, verbal and presentation skills : ability to develop advice, guidelines and user training materials.
  • An approach to work that shows adaptability, enthusiasm, and support towards tasks and colleagues, with a dynamic approach to a variety of prioritised responsibilities.
  • The ability to work well with multiple teams and to establish strong relationships among a wide range of stakeholders
  • The ability to demonstrate your motivations to work in an environment that is committed to benefit our education system.
  • This includes embracing our unique and diverse society which welcomes different abilities, religious beliefs, ethnic groups, income levels and ideas about teaching and learning.

  • The ability to understand and develop your understanding of Te Tiriti o Waitangi which is a critical starting point in inclusive education in Aotearoa New Zealand.
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