Manager, Product Strategy, Optimisation and Delivery Lead
Auckland, Auckland, NZ
2d ago

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.

Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.

The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.

As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.

We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description and Responsibilities

Part of a dedicated client team, this role is responsible for providing data and insight based product strategy and optimisation programs that help to drive growth and achieve cost savings across the client’s cards and payments business.

In addition, this role serves as the key operational interface between the client and Visa’s various functional teams to ensure consistent and streamlined support for technical projects, such as launching core and digital products and experiences, compliance to Scheme requirements and operational efficiencies.

The successful candidate must be able to flex their approach and communication to suit a broad range of stakeholders, from technically-minded product specialists to commercially focused Executives, making this a highly diverse opportunity.

Overview of key aspects of the role :

  • Leverage analytical skills to turn data into information that provides meaningful insights and points to opportunities that are customer-focused.
  • Curiosity to proactively identify operational improvement opportunities and implement recommendations to increase service quality, revenue and efficiency.
  • Use influence and problem solving skills to support delivery of key partnership initiatives, such as design and implementation new products and capabilities.
  • Accountability and management of operational initiatives, day-to-day processing and change requests, special projects and client-driven continuous improvement plans.
  • Collaborate with broader Visa team to identify additional opportunities for the client to drive growth, support the client to achieve objectives and inform product development.
  • Fluency with current industry and client trends and maintain a strong knowledge of Visa products and services.
  • Take full responsible for own work flow assignments and take the initiative to resolve problems and meet deadlines, seeking out solutions and providing recommendations.
  • Qualifications

  • 5+ years of commercial experience in data analysis and insight development; product management roles in the Financial Services industry or similar, and project management
  • A strong understanding of technology and its impact on business.
  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
  • Comfortable dealing with ambiguity, and bringing structure to challenging situations.
  • Excellent verbal, written, presentation and interpersonal skills with proven abilities in negotiating with and influencing customers and staff at all levels.
  • Demonstrate energy and positive response when tackling challenging problems, viewing complicated tasks as engaging or motivating.
  • Ability to set priorities, manage customer expectations and drive mutually beneficial outcomes.
  • Adapt to multiple changing work demands and priorities, adjusting style and tactics accordingly.
  • Be curious about technology in payments applying your knowledge to the way you work.
  • Current and up-to-date with the latest innovations in payments technology, digital trends and human-centred design.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritise and deliver to deadlines.
  • Able to communicate concepts, ideas and recommendations succinctly, and in a manner that creates a shared understanding.
  • Comfortable with collaboration tools, such as Sharepoint, MS Teams, MS Planner and Salesforce.
  • Degree qualified
  • Additional Information

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