Assistant Housekeeping Manager
Wanaka, Wanaka
6d ago

POSITION REPORTS TO : Resort Manager POSITIONS REPORTING TO THIS POSITION : All Housekeeping staff KEY RELATIONSHIPS : Front Office, Maintenance, Sales, Hospitality Operations Management team, Owners / Guests and the Housekeeping team PRIMARY OBJECTIVES : Working with a team of well trained and motivated employees the Housekeeper is responsible for the effective and efficient operation of the housekeeping department.

This includes (but is not limited to) supervising, leading, developing and motivating your team to ensure our units and properties are maintained to the WorldMark standard.

This is a hands on position. PRINCIPAL RESPONSIBILITIES : (Include but not limited to : )

  • Ensure the effective day-to-day operation of the housekeeping department.
  • Maintain units and public areas to WorldMark standards.
  • Recruitment, selection and training of all housekeeping staff, to ensure adequate staffing levels at all times, within the budget guidelines.
  • Manage the performance of your team members including providing regular performance feed back, training and development, performance reviews and performance improvement where necessary.
  • Ensure rostering and time-sheets are submitted within a timely manner.
  • Maintain adequate supply and materials inventory without 'stockpiling' and perform monthly inventory stock take.
  • Ensure that unit inventory levels are maintained and updated as needed.
  • Maintain all housekeeping related equipment in working condition.
  • Maintain working relationships with vendors, including liaising with Laundry contractors to ensure quality and on-time delivery.
  • Plan and direct deep clean program.
  • Clean rooms when necessary, this is a hands on role 50 / 50 between admin & cleaning.
  • Successfully recruit, select and induct suitable staff in line with company policies and procedures
  • Identify and facilitate any staff training and development requirements
  • Provide coaching and support in developing and promoting a productive and performance focused workforce culture
  • Ensure company performance management procedures are followed to maximize the productivity of staff
  • Promote, communicate and reinforce Company values and expected behaviors
  • Anticipate owner and guest needs and work proactively to meet and exceed expectations
  • Communicate effectively with owners and guests by providing solutions to problems and keeping them informed of progress or delays
  • Review processes and procedures to ensure quality service is always provided
  • Devote the whole of your time, efforts, attention and skills during the hours of work to the performance of your duties
  • Perform to the best of your abilities & knowledge the duties assigned to you
  • Use all reasonable efforts to promote the interests of WVRAP
  • Comply with all policies of WVRAP are in place
  • Monitor & reduce costing at all time i.e.; wages & amenities, keeping turn costs within the allocated budget
  • Comply with all laws applicable to your position & the duties assigned to you
  • Conduct self in a professional manner at all times and within the guidelines set by NZ law and company policies.
  • Perform other duties as reasonably requested within your skill and capacity as directed by your manager

  • Minimum two year of supervisory experience in a hotel or resort housekeeping department
  • Thorough understanding of factors contributing to a successful housekeeping operation
  • Thorough understanding of basic safety principles and chemical handling
  • Previous experience with quality control, inventory control, rostering and maintaining costs to budget
  • Proven ability to adhere to the principles of high quality, service excellence and attention to detail
  • Must be able to work at least one full busy weekend per month & cover all supervisor sick days
  • Proven leadership skills including the ability to recruit, select, lead, develop and discipline a team
  • Proven ability to build and maintain professional relationships
  • Previous experience supporting and driving organisational change
  • Able to handle goods and items of up to 10 kg
  • Current valid drivers licence
  • Current first aid certificate
  • Apply
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