POSITION REPORTS TO : Resort Manager POSITIONS REPORTING TO THIS POSITION : All Housekeeping staff KEY RELATIONSHIPS : Front Office, Maintenance, Sales, Hospitality Operations Management team, Owners / Guests and the Housekeeping team PRIMARY OBJECTIVES : Working with a team of well trained and motivated employees the Housekeeper is responsible for the effective and efficient operation of the housekeeping department.
This includes (but is not limited to) supervising, leading, developing and motivating your team to ensure our units and properties are maintained to the WorldMark standard.
This is a hands on position. PRINCIPAL RESPONSIBILITIES : (Include but not limited to : )
Ensure the effective day-to-day operation of the housekeeping department.
Maintain units and public areas to WorldMark standards.
Recruitment, selection and training of all housekeeping staff, to ensure adequate staffing levels at all times, within the budget guidelines.
Manage the performance of your team members including providing regular performance feed back, training and development, performance reviews and performance improvement where necessary.
Ensure rostering and time-sheets are submitted within a timely manner.
Maintain adequate supply and materials inventory without 'stockpiling' and perform monthly inventory stock take.
Ensure that unit inventory levels are maintained and updated as needed.
Maintain all housekeeping related equipment in working condition.
Maintain working relationships with vendors, including liaising with Laundry contractors to ensure quality and on-time delivery.
Plan and direct deep clean program.
Clean rooms when necessary, this is a hands on role 50 / 50 between admin & cleaning.
Successfully recruit, select and induct suitable staff in line with company policies and procedures
Identify and facilitate any staff training and development requirements
Provide coaching and support in developing and promoting a productive and performance focused workforce culture
Ensure company performance management procedures are followed to maximize the productivity of staff
Promote, communicate and reinforce Company values and expected behaviors
Anticipate owner and guest needs and work proactively to meet and exceed expectations
Communicate effectively with owners and guests by providing solutions to problems and keeping them informed of progress or delays
Review processes and procedures to ensure quality service is always provided
Devote the whole of your time, efforts, attention and skills during the hours of work to the performance of your duties
Perform to the best of your abilities & knowledge the duties assigned to you
Use all reasonable efforts to promote the interests of WVRAP
Comply with all policies of WVRAP are in place
Monitor & reduce costing at all time i.e.; wages & amenities, keeping turn costs within the allocated budget
Comply with all laws applicable to your position & the duties assigned to you
Conduct self in a professional manner at all times and within the guidelines set by NZ law and company policies.
Perform other duties as reasonably requested within your skill and capacity as directed by your manager
KEY POSITION CRITERIA :
Minimum two year of supervisory experience in a hotel or resort housekeeping department
Thorough understanding of factors contributing to a successful housekeeping operation
Thorough understanding of basic safety principles and chemical handling
Previous experience with quality control, inventory control, rostering and maintaining costs to budget
Proven ability to adhere to the principles of high quality, service excellence and attention to detail
Must be able to work at least one full busy weekend per month & cover all supervisor sick days
Proven leadership skills including the ability to recruit, select, lead, develop and discipline a team
Proven ability to build and maintain professional relationships
Previous experience supporting and driving organisational change
Able to handle goods and items of up to 10 kg
Current valid drivers licence
Current first aid certificate