Reservations Coordinator
Rydges Latimer Christchurch
Canterbury, New Zealand, nz
7h ago
source : Ecadoo

Rydges Latimer Christchurch is recruiting a Reservations Coordinator who has the drive and passion for customer excellence We are a 4 5 star hotel with 138 guest rooms with more coming in early 2020 10 flexible conference spaces bar and restaurant You will be responsible to ensure the effective operations of the Reservations on a day to day basis along with assisting Front Desk operations when required This is a Full Time role covering FIT s guest enquiries through reservation phone and emails along with working on reception desk as needed Key responsibilities are Responds to all reservations requests amp executes courteous prompt and accurate service at all times Provide an outstanding customer experience for all guests suppliers and booking agents Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel when working on Front Desk Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines Process daily guest transactions and accounts accurately and efficiently Support Reservation and Front Office operations as required Be fully conversant with the overall rate structure including all promotions packages and special offers within the hotel in order to maximise sales Be fully conversant with the hotel s facilities and services in order to answer any queries from either customer or staff member The Successful candidate needs to possess the following experience and skills Strong Opera and Microsoft Office skills specifically Excel Ideally at least 6 months of experience in either reservations or hotel front office Excellent interpersonal skills with the ability to communicate at all levels Problem solving skills Self motivation initiative enthusiasm and a well time management A passion for the hospitality industry and a desire to see our hotel succeed in all areas of operations An excellent telephone manner with a pro active selling approach Flexibility to work weekends and public holidays along with shift work You will be guest focused regimented and have an extremely keen eye for detail Only candidates with suitable experience with qualified references and legally entitled to work in New Zealand will be contacted We appreciate the time you have taken to apply for this role however only those applicants successful in gaining an interview will be contacted

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