Quality Assurance Delivery Lead
IAG New Zealand
Auckland, Auckland
6d ago
source : ExploreJobs

Auckland City, Auckland#CLOSER #BRAVER #FASTERHere at IAG we have been able to successfully adapt and lead in our changing marketplace, while driving first-

class customer experience.To ensure we continue delivering for our customers, we have a 9-month fixed term opportunity for you to take a leadership role across some of New Zealand's most well-

known and respected consumer brands.The opportunityTo ensure our customers receive the most fantastic customer experience we need to ensure that our quality framework is as efficient and effective as possible.

As a Leader you'll be managing our Quality Team, looking after performance, coaching & development needs and empowering your team members to achieve their individual goals.

We're looking for someone who has our customers at heart. You'll be commercially savvy, being up-to-date with industry regulation and the latest trends in Quality management.

You'll also be someone who can put plans into action. Working closely with our Consumer Retail and Contact Centre teams, you will be looking for opportunities to improve the customer experience both internally and externally.

What you'll need to succeed...You will have significant people management experience having already shown your leadership ability, as we have a strong quality team waiting for you to develop and grow them.

There will be recruitment of new team members on the cards, so you'll need to have an eye for talent.You're someone who can see the 'big picture', someone who knows the right questions to ask and has that ability to understand, interpret & present complex information in a clear and succinct manner.

A confident communicator, you'll have strong reporting skills, balanced with the ability to build strong stakeholder relationships and engage them in influencing positive change.

Most of all though, you are passionate about our customers receiving the best possible consistent experience when dealing with our teams.

In return we will offer you the opportunity to drive excellence in our quality team, and the chance to work across our Consumer brands.

Let's TalkIf you're ready to put your best foot forward and come with us on our journey please apply today, or for further information feel free to call Jenny Yip on extn : 96167.

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