Key Leader
Lululemon Athletica
Wellington, Wellington, NZ
1d ago
source : WHATJOBS

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this role

You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor.

You are a part of every area of the retail store including product, community, operations and people.

You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business.

You work closely with the Store Manager and Assistant Manager in providing coaching on people experience, guest experience and business needs.

A Day in the Life

You are accountable for the experience of your team and your guests. You oversee the level of technical education on the floor, you ensure that that every guest receives an outstanding experience, and you speak authentically about our product, community and culture

You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed

You are knowledgeable and up to date on company communication, priorities, roll-outs and any additional information required by the Store Manager

  • You lead the team in preparing the store for the day including : replenishing garment styles and other merchandise by colour, size, and quantity requirements;
  • folding, sizing, merchandising and changing mannequins as needed to maximize sell-through

    You receive and process stock, involving : unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas

    You prepare garments for hemming including pinning, completing necessary documentation (guest / store hemming slip); and educating regarding timelines for completion as well as preparing garments for guest pickup and / or shipping

    You lead in closing the store for the day including : cash handling, sizing, cleaning, collecting and removing trash and recycling and other duties as needed

    You utilize Point of Sale system, process payments, refunds / exchanges and issue gift cards

    You use hand held mobile devices to access and order product for our guests from our distribution and ecommerce channels

    You are aware of company safety policies and procedures and you work in partnership with your team to ensure a safe workplace

    You educate on your local community programs including local studios, instructors and events

    You demonstrate exemplary community education in every guest interaction and you explain the why behind events / experiences and enrol guests in attending them

    You facilitate relationships with sweat influencers in your store’s community by enrolling relevant guests in our Sweat Collective program and gathering product feedback

    Encourages and energizes staff, supervisors educators and assists in evolving in-store functions and flow

    Unpack boxes for inventory as required. Boxes can weigh 5 20kgs

    Under the direction of the Store and Assistant Manager, performs and completes other additional projects, duties and assignments as required and / or request

    Ensures that the floor is merchandised with education in mind and reflects best practices within the merchandise modules

    Self-development / learning

    The Key Leader is fully enrolled and is an advocate for the culture of lululemon and the tools available for personal growth and development.

    They understand these tools and work to enrol the rest of the team in them.

    They also proactively acquire knowledge / education regarding general company information, news bulletins, store policies, processes, quality control, new garments / styles, guest feedback / experiences, and staff information by consistently reviewing the company intranet and communication channels.

    Must Haves

    Acknowledges the presence of choice in every moment and takes personal responsibility for their life.

    Possesses an entrepreneurial spirit and continuously innovates to achieve great results.

    Communicates with honesty and kindness and creates the space for others to do the same.

    Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.

    Fosters connection by putting people first and building trusting relationships.

    Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

    Creates an inclusive environment where employees and guests feel safe and fully expressed

    Qualifications :

    Management experience preferred

    Completion of secondary education will be considered an asset

    Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer.

    Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.

    Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

    While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

    lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations lululemon.

    com . In your email, please include the position title, the location of the position and the nature of your request.

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