General Manager, Data & Analytics
ANZ New Zealand
Auckland CBD, Auckland, NZ
6d ago
  • Join the Data and Analytics team at a pivotal time in our journey and help us realise our ambition to harness the power of our data to make the best decisions for our customers and our stakeholders
  • Use your deep understanding and experience with data to make us better at what we do. Having spent your career working in data you will be excited to get your hands on one of the biggest data sets in New Zealand
  • This is a role for a people person, being customer centric and a great leader, you will love leading one of the most highly engaged teams in the bank in their mission to make sure that we have resolved any past issues that have impacted on our customers and made it right
  • Have fun as part of a leadership team that is excited about the power of data and determined to deliver excellence
  • About The Role

    As General Manager, Data & Analytics, you will be responsible for helping wrangle the amazing amount of data that we have as a bank, organising it in ways that create value, delivering analytics to improve decision-making and providing the creative thinking that enables constant innovation to deliver faster customer resolution.

  • You will have the opportunity to;
  • Deliver the capabilities including reporting, advanced analytics and data science to enable better decision making across the organisation;
  • Ensure that the bank wide customer resolution program is remediating errors at a pace that enables us to meet community expectations;
  • Advance our analytical capability to help deliver key insights and reporting to the business that will ensure our products are continuing to be suitable to customers;
  • Build a consistent bank wide advanced analytics capability leveraging our current Analytics & Customer Engagement (ACE) team as a Centre of Excellence;
  • Ensure that ANZ is building data assets in a way that delivers quality (assurance and modelling) that is fit for purpose;
  • Embed a culture of learning, empowerment, rapid experimentation, adaptability and collaboration;
  • Lead, mentor and coach teams (4-6 direct reports, 80 indirect reports) who are experts in their field, develop a workforce strategy that allows our people to learn and develop the skills they need and plan for the future;
  • Provide excellent people leadership and role model behaviours aligned to good customer outcomes, the ANZ Values and our New Ways of Leading
  • Role Location : Auckland or Wellington Role Type : Permanent About You

    To grow and be successful in this role, you will bring the following :

  • Energy and excitement, you will be a data evangelist who is always looking for new ways to help others through the power of data
  • Strong leadership behaviours aligned with the ANZ Ways of Leading;
  • Experience building and leading large, diverse teams (at least 50) and in delivering outcomes and achieving results through others;
  • Experience in running data and analytics teams in a large and complex organisation;
  • Strong technical experience in data. With in-depth knowledge of how to build a data and analytics programme;
  • Strategic thinker with the ability to identify how to create value from data;
  • Strong storytelling skills and the business acumen to find the ways to get support for your projects;
  • Strong track record of leading an organisation through significant change, including Technology changes and positively influencing cultural change
  • Pragmatic problem solving skills
  • Demonstrated ability to manage multi-dimensional relationships and to influence and challenge at all levels, including the NZ leadership team
  • About ANZ

    Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.

    By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.

    Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

    The ANZ values are the foundation of how we work and support our customers.

    Integrity We are honest and fair Collaboration We work together for the customer Accountability We take ownership and get things done Respect We care for all those we serve Excellence We challenge ourselves to be better

    We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

    ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.

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