Senior Manager Customer Advocacy Here at ASB, the customer is at the heart of everything we do, and we consider good conduct a cornerstone of our business.
The Customer Outcomes and Advocacy function is accountable for the Bank's overall approach to conduct and ensures that ASB 'keeps pace' with regulatory and customer expectations, whilst supporting the Bank's purpose and strategy.
The roleThe purpose of the Senior Manager Customer Advocacy is to advocate at a strategic and systemic level for the fair treatment of customers, through influencing continuous improvement of ASB's products, services and processes.
Maintaining an advanced understanding of the regulatory landscape with regard to conduct and customer interests, you will provide subject matter expertise and consultative support to ASB's distribution divisions.
Collaborating with Risk & Compliance colleagues and the Conduct community at ASB, you will be called upon to advise, influence and drive initiatives which support the fair treatment of customers.
Additionally you'll provide analysis and compelling insights on customer and conduct risk issues for the business.What you will bringSignificant experience within financial services, or other applicable organisations.
Advanced understanding of regulation, regulatory developments and industry trends (NZ and offshore) with regard to conduct and customer interests.
Extensive demonstrated experience in planning, conducting and reporting on complex investigations.Strong influencing skills, able to have difficult conversations with stakeholders while preserving long-term relationships.
Advanced analytical and problem-solving skills, deployed to practically drive good customer outcomes and market discipline from policy, product and operational considerations.
Excellent ability to lead conversations, and precisely document discussions and actions.Collaborative style and ability to work effectively as part of a team.
Working for ASBIn return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities.
You will work in a successful and supportive team environment and be a part of the growth story that is ASB. We offer a fantastic working culture, a competitive salary package, great banking benefits, heaps of personal and career development opportunities, flexible working styles and great parental leave benefits.
ASB is committed to fostering a culture where people are engaged, passionate and valued - living our values every day is integral to achieving our purpose.
For more information see the attached position description, please note that all applications must be received via our careers site online.
We value interest from offshore talent for our future pipelines, however due to current Covid19 border restrictions and uncertainty, we are unable to sponsor offshore applicants at this time.
Job DetailsReference #LF149518Posted on13 Sep 2021Closes on27 Sep 2021 18 : 00Location(s)AucklandCompanyASB BankExpertiseChange Management / Transformation, Community Partnerships, Customer Experience, Professional Services / Consulting, Regulatory, RiskWork type(s)Full Time