Senior Design Researcher
ANZ New Zealand
Wellington
3d ago

We’re excited by design

We’re a big bank with a simple ambition : extraordinary outcomes and experiences for our customers and staff.

To reach this goal we’ve embedded Human-Centred Design (HCD) principles into the creation of our products and services with our customers’ front and centre.

We’re excited by research and are looking for an experienced Design Researcher to help us understand our customers’ behaviours, needs and motivations to help shape beautiful customer experiences.

In this role you will

  • Work on digital projects that create better experiences for our customers from creating experience strategies to researching a customer group to digging into a new trend
  • Run the entire end-to-end research process - guiding, planning and delivering research that identifies the most important actions to deliver both customer and business value
  • Advocate and champion design thinking by bringing customer insights and data to the decision table
  • Be out and about researching, ideating and testing ways of delivering new experiences or improving existing ones for our customers and employees.
  • Use a range of research techniques to capture, translate and communicate customer insights into actionable recommendations, to help teams understand the customer’s view.
  • Identify key themes, trends and best practice, and create design artefacts that tell these stories in an impactful way
  • Provide research advice, guidance and support to other designers and stakeholders to ensure best practice is applied
  • Advocate for inclusive design principles across research projects and initiatives
  • Work collaboratively with partners and stakeholders to bring them along on the discovery journey with you
  • Role Location : Wellington

    Role Type : Permanent

    Hours : Business hours with plenty of flexibility available

    Now, what about you?

    You are an experienced design researcher, passionate about understanding customers’ needs and motivations, and creating experiences that are human focused.

    You value empathy in your interactions, and delight in sharing the actionable insights you have created from combining both qualitative and quantitative data.

    Through your experience, you can demonstrate that you have :

  • A thorough understanding of the many facets of design and design thinking
  • 5-8 years’ experience undertaking both generative and evaluative research with users
  • Comprehensive knowledge of different research methods and tools, and how to choose the right one to answer your question
  • Experience working within a multi-disciplinary Agile team of focused product stakeholders, experience designers, developers and testers and be an advocate for high quality research practices
  • An aptitude for sharing valuable insights in a compelling way so that they influence and improve customer experiences
  • A fascination with how customers experience products and services and have a hunger to improve those experiences
  • The ability to develop strong collaborative relationships - managing, influencing, and communicating effectively with partners at all levels.
  • A strong focus on applying ethical and inclusive design practices in research design.
  • About ANZ

    Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.

    By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.

    Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

    The ANZ values are the foundation of how we work and support our customers.

    Integrity We are honest and fair

    Collaboration We work together for the customer

    Accountability We take ownership and get things done

    Respect We care for all those we serve

    Excellence We challenge ourselves to be better

    We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

    ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https : / / www.

    youtube.com / watch?v sjRskqQN4ss

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