Delivery Lead
IAG
Auckland, NZ
8h ago

The Role

IAG is currently going through an exciting transformational journey and our objective is to support our people and business to provide great customer experiences and build a modular, digitised insurance business.

With the ongoing growth our business is experiencing, we need only but the best talent to help us deliver on our business goals.

As such, we are looking for an experienced Delivery Lead to be a part of our Technology & Operations Platform Services Team.

As a critical part of the Platform Delivery team you will be focused on driving efficiency improvements across operation health, maintenance, and strategic delivery for all Platforms.

You will collaborate with and support the platform leadership team and other stakeholders, to ensure full transparency of platform capacity, demand, risk and operational performance.

Your co-ordination and leadership helps ensure we maximise delivery, have a continuous learning culture and maintain industry leading engagement scores.

Key Responsibilities

  • Identify and coordinate opportunities for operational improvements across IAG Platforms
  • Collate and maintain initiative / project / platform, quality and risk artefacts focusing both on operational and project risk
  • Support the Manager, Platform Services to manage the Platform Commercial profile
  • Maintain Platform Financial Model, support the Manager to collate and provide reports to management as required
  • Maintain Platform resource and demand profile across both Services and Delivery aspects, support leadership to make resourcing decisions based on this profile.
  • Lead the Customer Communications scrum of scrum’ activity and delivery systems
  • Support the Platform Leadership Team (LT) towards their objective of effective management of the Platform
  • Build strong relationships with key stakeholders across IAG and partners
  • Skills & Experience

  • Experience working in a Project Delivery environment both Agile and Waterfall principles
  • Strong Stakeholder Management skills, comfortably working across all levels of Management
  • Experience working with Partners and Suppliers
  • Workforce planning, budgeting, and forecasting
  • Technology strategy development and execution
  • Excellent communication, interpersonal and facilitation skills
  • An inquisitive, continuous improvement growth mindset
  • Strong influencing and negotiating skills
  • Qualifications

  • Tertiary qualification / s in Information Technology or related fields
  • Relevant industry or specialism qualifications e.g. : ITIL, Agile, Lean 6 Sigma, Prince 2
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