Case Manager
First Assistance
Auckland City, AUK
2d ago
source : ExploreJobs

Auckland City, AucklandBring your exceptional customer service experienceFixed-term opportunity - March 2020Starting ASAPACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

At ACC we've been reflecting on the way we work, what we deliver and how to make it easy for our customers. We achieve all this by putting the customer first and this reflects the new and exciting phase we are entering.

The role of Case Manager is an existing role within Client Service Delivery team providing support to clients to enable their recovery.

We're currently in a new and exciting phase where the role of Case Manager will change.Case Managers play a critical role within ACC by providing exceptional customer service to clients who have suffered injuries.

You will be responsible for accurate assessment of entitlements, support planning and implementation of rehabilitation and ensuring a safe and sustainable return to independence for a portfolio of diverse clients.

The role involves liaising with clients, medical practitioners, employers and suppliers via telephone, email or in person.

Therefore it's important that you're comfortable working in a busy office environment with a high level of telephone and computer task completion, working towards regular deadlines and with constant interruptions.

What we're looking for : We are looking for a person who brings administration skills but just as importantly has the right attitude! We need someone who is highly customer focused and has the energy and the drive to go the extra mile.

Without a doubt you will be well organised, resilient and level-headed with excellent organisational skills. Strong keyboard and processing skills will enable you to keep up with a fast-

paced workflow.Essential : Ability to interpret, apply and explain complex legislationGreat communication skills - can engage effectively with people from all walks of lifeEmpathy -

able to approach complex situations with emotional intelligence and provide practical solutionsStakeholder engagement - builds productive working relationships with clients and their support networksExceptional time management skillsStrong decision making, negotiation and conflict resolution skillsEnd to end process management with an eye for detailHighly resilientTechnology savvy -

able to adapt to new systems and softwareDesirableExperience working in the disability sector, support services co-ordination, rehabilitation would be advantageousQualifications in health, legal, or related would be beneficialWhat we can offerThe Case Manager role at ACC offers the opportunity to work for a unique organisation, in a role that makes a real difference in people's lives.

We offer full training and on-going development and support. We foster teams that are cohesive, driven and highly engaged.

This is a full-time, 40 hour week position and you will be expected to work within the team to ensure that our clients are able to contact us within core business hours.

The base salary for this role is $67,087. This is exclusive of ACC's 9% super contribution, which brings the total package to $73,125.

Note : To date the organisation has consulted with our employees on a proposed new model, roles and ways of working which were confirmed late last year.

Over the next 10 months, we'll be progressing some changes that we have recently confirmed with our people, some of which will involve rolling out new roles and ways of working across the country.

As part of these changes we have confirmed that the role you have applied for won't exist in its current form in the future.

Applications will run through to Sunday 25 August 2019 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing soonerApplications will only be accepted when formally submitted through our Career WebsiteTo view the position description please click Case Manager PDIf you have further queries, please contact us at this email address Vicki.jeffries

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