Business Analyst
Coca-Cola Europacific Partners
Auckland, Auckland, NZ
6d ago
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Business Analyst

Coca-Cola Europacific Partners Auckland, North Island

The Pitch.

Our National Contact Centre is recognized regularly as the best in the industry, winning coveted awards. Our contact centre is made up of 30+ passionate professionals who focus on customer experience and work in an engaging culture centred around our values.

The Role.

As a Business Analyst, reporting into the Head of Contact Centre, you’ll be responsible for taking all the data on our customers, calls, sales figures, and productivity, and turning this in to actionable and meaningful insights that help us drive performance.

This includes :

  • Developing and designing scorecards, dashboards, and other reporting tools and templates that provide insight on our key performance indicators
  • Producing accurate analysis on existing data such as sales volumes and profit targets, as well as forecasting and modelling future needs and resources
  • Presenting reports to back to the business and liaising with key stakeholders
  • This role is a mix of regular reporting and ad hoc requests, with opportunities to get involved in strategic projects.

    What Do I Need?

    You’ll have the ability to analyse a wide range of complex data from multiple sources. You’ve got a passion for exploring this information and using it to tell a simple story that is translatable to everyone.

    This is a fast-paced role that requires a proactive and collaborative approach the Business Analyst is a key member of our NCC Leadership team, with an opportunity to have a voice in how we continue to improve our customer experience and process.

    You’re happy to take initiative and get out in the business, taking ownership and asking the right questions to get results.

    This is a sole charge Analyst role but there is opportunity to connect with other Analysts in the business to share information.

    Computer literacy is important, you’ll need to bring advanced Excel skills and experience with SAP, Tableau or Salesforce would be a big plus.

    To really tip the scales in your favour you’ll be able to bring :

    High attention to detail

    Curiosity with the desire to constantly learn more and seek out the why behind our data

    Process and continuous improvement mindset there are loads of opportunities here, you’ll need to be motivated to keep striving for the success of our contact centre

    Problem-solving skills we’ve got some great tools, but sometimes we don’t find the answers at our fingertips you’ll need to do some digging to find the right solution.

    This is your chance to make your mark, with the opportunity to have an influence on the success of our contact centre teams!

    The Benefits.

    You'll get a fantastic competitive salary, superannuation, and not to mention plenty of complimentary product. It doesn't get much better than that! Most importantly, with our world-famous learning and development environment it is your future that will be invested in - who knows where your career path will take you!

    The Culture.

    We are exceptionally proud to be recognised as one of NZ’s Best Employers 5 years in a row! If you ask our team what they love about working here, they'll tell you it's our people, our brands, and our culture.

    Our vision and values are at the heart of everything we do, and we are committed to creating millions of moments of happiness and possibilities for our employees.

    Bring the real you and be part of a culture where we embrace equal opportunities and promote diversity and inclusion. We encourage you to apply to bring your unique differences and perspectives to Coca Cola Europacific Partners.

    As part of our commitment to Health and Safety, all successful candidates will need to undergo a pre-employment drug test and must be fully vaccinated against COVID-19.

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