Maître d’Hôtel
Careers New Zealand
New Zealand
29d ago

Maitres d'hotel usually earn between $34,000 and $52,000 a year, depending on experience and responsibilities.

Source : Hospitality New Zealand, 'Annual Wage Survey 2015', May 2015.

This information is a guide only. )

What you will do

Maitres d'hotel may do some or all of the following :

  • receive and confirm reservations
  • supervise waiters, waitresses and wine stewards, and train new staff
  • liaise with kitchen staff to find out about specials and menu changes
  • ensure tables are set correctly
  • greet and seat guests and offer and serve drinks
  • deal with any problems that may arise
  • order stock
  • organise the clean-up and closing of the restaurant.
  • Depending on the size of the restaurant, maitres d'hotel may also be involved in cashing up, balancing the books and other accounts work.

    Skills and knowledge

    Maitres d'hotel may need to have :

  • waiting skills
  • knowledge of table service and menu items
  • barista (coffee-making) skills.
  • Maitres d'hotel :

  • usually work 40 hours a week, including evenings and weekends. They may work irregular and long hours, and be on call
  • work in hotels, restaurants, cafes or other eating places
  • work in conditions that may be noisy, hot and stressful.
  • Entry requirements

    There are no specific entry requirements to become a maitre d'hotel.

    However, if you are working in a cafe or restaurant that serves alcohol, you may be required to hold a General Manager's Certificate.

    To apply for this, you must be over 20 years old and hold a Licence Controller Qualification (LCQ), which is administered by ServiceIQ.

    Maitres d'hotel who want to gain hospitality qualifications while working can apply for Future Leader scholarships through Hospitality New Zealand.

    Maitres d'hotel gain skills on the job. They can also work towards a New Zealand Certificate in Hospitality Food and Beverage Service (Level 3).

    They may also attend wine and food courses run by suppliers.

    Personal requirements

    Maitres d'hotel need to be :

  • good at communicating
  • polite and friendly
  • honest and reliable
  • able to lead and motivate staff
  • able to work well under pressure
  • good at planning and organising
  • good at managing their time.
  • Useful experience

    Useful experience for maitres d'hotel includes any work in the hospitality, tourism or retail industries, such as waiting or working in a store.

    Physical requirements

    Maitres d'hotel need to be reasonably fit and healthy because they spend long periods on their feet.

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