Customer Journey Manager
Alexander James
Auckland, NZ
19d ago

Customer Journey Manager

Posted - 27 / 06 / 2018 Category - IT - Other IT & Telecomms New Zealand Part-time

The business :

Our customer is a global leader in their space, committed to a world that’s always improving body and mind and have a talented technology team who makes it all possible.

Role Summary :

The Customer Journey Manager will work with the application management team to map out the full customer journey of one of their key products on points of escalation, process and service level agreements as well as being instrumental in the development and ongoing refinement of customer journeys across the digital product portfolio.

To deliver you must have a process driven and inquisitive mind, attention to detail and excellent documentation skills.

The role will work with other leaders and stakeholders across the business to define a standard methodology and a toolset for customer journey mapping that enables both global consistency and local tailoring to specific customer needs.

The role is part-time and allows the right candidate flexibility and self-management for 20 hours per week over 3 months.

If this sounds like you, please send your CV through by clicking the APPLY NOW button below.

You must have the right to live and work in New Zealand to be considered for this role.

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