Experience Design Manager
Auckland, New Zealand
12d ago

A question for you - if it's not broke, do you fix it?

If you believe in waiting for something to break, look away now, because you're clearly not an innovator. However, if you're the kind of person that looks at something from every angle, from every point of view, pushing it, testing it, doing whatever it takes to make it better - then we need to talk.

To deliver a customer-first experience, we are re-engineering how we create value for our customers in the digital age. The foundation of this is to change how we design and build our products.

What part will you play in this? In your eyes, this will be your baby.

You will be create, grow, scale and mature the Service Experience Design capability, in line with the wider digital strategy.

Introducing Human-Centred Design methods and leading the integration of HCD and Design Thinking will require innovation and a revolutionary way of thinking.

As a motivator and leader, you will assess, coach and develop a team of designers and will ensure they are fully aboard the transformation train.

About you :

You see things others don't. Understanding business outcomes and exactly what needs to be done to get there will come as second nature to you.

You have an innate sense of what will work, and what won't. You're fluent in design and prototyping tools but your instinct is your pilot.

You have a degree in design related discipline, and you love what you do.

About Us :

  • We like awards, and we've won lots of them. We have a culture of award winning service. To say things are fast-paced here is a massive understatement;
  • things are always changing, and every day we're writing a new chapter in the book of New Zealand's telecommunications history.

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