Cafe Worker
Careers New Zealand
New Zealand
3d ago

Cafe workers earn an average of minimum wage an hour.

Source : Hospitality New Zealand, 'Annual Wage Survey 2014', 2014.

This information is a guide only. )

What you will do

Cafe workers may do some or all of the following :

  • prepare foods such as salads, sandwiches, baked goods, as well as meat
  • ensure food is fresh and kept at a safe temperature
  • make drinks, such as coffee and tea
  • take orders, serve customers, and answer their questions about the food
  • weigh, price and pack food for customers
  • clear tables, wash dishes and clean and stock cabinets
  • manage the till
  • order food from suppliers
  • supervise other staff and organise work rosters.
  • Skills and knowledge

    Cafe workers need to have :

  • knowledge of the foods they sell, and how to prepare this food
  • knowledge of food hygiene and safety regulations, and how to judge if food is fresh
  • basic maths skills for weighing food and calculating ingredient quantities
  • ability to use a coffee machine.
  • Depending on where they work, cafe workers may also need to know about specialty foods.

    Cafe workers :

  • may work regular business hours, or do shift work, including evenings and weekends
  • work in cafes, delicatessens and canteens.
  • Entry requirements

    There are no specific entry requirements to become a cafe worker, as you learn most skills on the job.

    You can do on-the-job training, such as ServiceIQ's New Zealand Certificate in Hospitality (Cafes) Level 3, and employers may also send staff on food handling and hygiene courses.

    Secondary education

    NCEA Level 1 English and maths are useful.

    Personal requirements

    Cafe workers need to be :

  • friendly, helpful and polite
  • honest and reliable
  • good at customer service
  • able to communicate clearly
  • able to work well as part of a team
  • accurate, with an eye for detail
  • quick and efficient
  • able to work well under pressure.
  • Useful experience

    Useful experience for cafe workers includes :

  • customer service
  • cooking and baking
  • food packaging and preparation experience.
  • Physical requirements

    Cafe workers need to be fit and healthy, as they are on their feet for long periods, and may have to lift and put away food deliveries.

    They should also have a clean and tidy appearance.

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