Service Delivery Manager - ERP
Fusion5
Auckland, NZ
4d ago
  • Are you passionate about customer service?
  • Are you a self motivated, driven individual with lots of energy?
  • Do you want to be part of a high performing team?
  • We are seeking a highly versatile Service Delivery Manager to support and manage a portfolio of clients based in Auckland.

    The successful candidate will ensure a high level of customer service is met by developing excellent working relationships with customers and become their go to person.

    The successful application will :

  • Manage day to day service delivery activity across customers;
  • Develop excellent working relationships with customers and become their go to person for post implementation requirements;
  • Ensure that contracts, work orders and licenses are maintained;
  • Review all Support Reports for customers;
  • Work with the PMO / Resource Managers to schedule work;
  • Develop effective relationships with the customer, ensuring high customer satisfaction;
  • Arrange and conduct regular support meetings with the customer;
  • Have a consulting utilisation target;
  • Be willing to travel.
  • You will need :

  • To be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a can do attitude.
  • A sound relevant experience in ERP business applications
  • To be well organised, have a high attention to detail
  • High levels of customer service and be keen to step outside your comfort zone.
  • This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.

    If you have these skills and are interested in being a key member of a company enjoying rapid growth, then we would really like to hear from you!

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