Network and Voice Engineer
Adelaide, New Zealand
1d ago

Network and Voice Engineer With over 5,200 people, and annual revenues of over $1.2 billion, Datacom is one of Australasia’s largest professional IT services companies.

Datacom has extensive expertise in the operation of contact centres, data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations.

Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the Americas, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions.

Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields smart, passionate, and dedicated to providing exceptional IT services to our customers.

This makes for a rewarding and fast-paced work environment. About the Role Our A / NZ Datacom Network Services is currently seeking to employ a Network and Voice Engineer to join their high performing team of networking professionals out of our Adelaide office.

The primary objective of the position is support to our customers network and infrastructure as well proactively manage vulnerabilities, reporting and provide unique insight to our wider business on emergent security threats across all of our customers.

The successful candidate will be proficient in networking disciplines (such as routing, switching and firewalls) but also be able to extend their thinking to provide, coordinate and lead security analysis pertaining to our security reporting, vulnerability management and its triage.

The responsibilities of the position include but are not limited to :

  • Service Delivery compliance with ITIL v3 best practices such as :
  • Knowledge Management - technical analysis and support, documentation, training and knowledge sharing
  • Availability Management - designing and testing to ensure availability targets are met
  • Event Management - using Enterprise monitoring tools
  • Patch Management - ensure devices are technically current by applying the latest tested and approved firmware levels;
  • Problem Management - including proactive reduction of incidents
  • Incident Management - reactive, rapid support to incidents that may arise;
  • Change Management - complying with Change Management processes and attending to scheduled CAB Meetings
  • Ensuring customer satisfaction thought the prompt and professional management of all customer service requests; and
  • Identifying and implementing service improvement initiatives to deliver increased automation and value to the business.
  • Infrastructure Management - remote and onsite management of SA controlled network infrastructure
  • Technical Support - providing technical support and responding to technical escalations for networking delivery for routing, switching and firewalling products.
  • About You To be considered for this position, you will need to possess the following :

  • 5+ years of experience
  • Routing knowledge OSPF, BGP
  • Experience with Cisco MPLS, VPLS, EVPN and EVC
  • Experience with working on Cisco NX-OS and IOS XE
  • Experience with Cisco CUCM
  • Experience with Cisco BE6000
  • Experience with Cisco Voice Gateways
  • Experience with network automation and orchestration tools and platforms
  • Scripting languages knowledge will be beneficial such as Python, Expect and TCL
  • Strong organisation, documentation and communication skills;
  • Experience managing and troubleshooting complex LAN and WAN architectures
  • Knowledge of datacentre network architecture and design concepts
  • Strong working knowledge of common network protocols
  • Strong knowledge of security concepts, procedures and policies
  • Able to interpret and analyse data provided
  • Able to work in a dynamic IT outsourcing environment
  • Excellent teamwork skills and work with other technical teams; and
  • Demonstrated experience producing weekly and monthly reports on network and security initiatives including progress reporting.
  • The successful candidate will ideally hold the following certifications :

  • Minimum of CCNP but CCIE certification preferred or other industry equivalent certifications.
  • Experience in ITIL best practices would be highly regarded.
  • This position will require the successful candidate to be available for on-call support on a rotational basis. The successful candidate must also be willing to occasionally work after hours when support is required.

    Occasional travel may be required. Our Adelaide Datacom office offers a fantastic working environment. Centrally located in Adelaide CBD at Franklin Street.

    Our workplace culture is friendly yet professional and we continuously strive to ensure that every employee feels valued.

    Our staff enjoy a variety of benefits including a fully stocked kitchen, free fruit, state of the art coffee machine, break out room, casual Friday's and an active social club.

    With a prominent Corporate Social Responsibility program in place, we also offer all staff access to volunteer days. If this role is of interest to you, please submit your resume and a cover letter as soon as possible.

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