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We are on the hunt for a Customer Service Coordinator with an enthusiastic and can-do attitude to join our Homecare Team in our Quay St branch.
This role is permanent, full time position (Monday Friday, 8 : 30am 5 : 30pm).
You will responsible for overseeing the day-to-day care for a portfolio of clients. This involves effectively monitoring our support workers rosters to ensure the needs of our clients are being met.
Your key tasks could include :
Managing a high volume of inbound calls
Dealing with queries in a timely manner
Ongoing maintenance of records in our database
Relationship building with internal and external clients
A minimum of at least 1 year experience within a call centre environment is required
Healthcare experience or experience within a similar healthcare role is preferred
Excellent written and verbal communication skills
Ability to thrive within a fast paced environment
Have an empathetic and caring nature, with a genuine interest in helping others
Able to problem solve and think on your feet
What is in it for you?
A supportive orientation programme
Internal career opportunities
A thriving Social Club
Casual Friday and after work drinks
Supportive team environment
Help someone live their best life
If so, please apply online with a CV & Cover Letter to Danielle. For further information please call on 0800 266 577
Please note : you must be a citizen or resident of New Zealand to apply
For more information on what we do, please visit https : / / www.genevahealth.com /