Inbound Customer Service Coordinator
Geneva Healthcare
Auckland, New Zealand
9d ago

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    We are on the hunt for a Customer Service Coordinator with an enthusiastic and can-do attitude to join our Homecare Team in our Quay St branch.

    This role is permanent, full time position (Monday Friday, 8 : 30am 5 : 30pm).

    Your role

    You will responsible for overseeing the day-to-day care for a portfolio of clients. This involves effectively monitoring our support workers rosters to ensure the needs of our clients are being met.

    Your key tasks could include :

  • Managing a high volume of inbound calls
  • Dealing with queries in a timely manner
  • Daily Rostering
  • Ongoing maintenance of records in our database
  • Relationship building with internal and external clients
  • Our Requirements

  • A minimum of at least 1 year experience within a call centre environment is required
  • Healthcare experience or experience within a similar healthcare role is preferred
  • Excellent written and verbal communication skills
  • Ability to thrive within a fast paced environment
  • Have an empathetic and caring nature, with a genuine interest in helping others
  • Able to problem solve and think on your feet
  • What is in it for you?

  • A supportive orientation programme
  • Internal career opportunities
  • A thriving Social Club
  • Casual Friday and after work drinks
  • Supportive team environment
  • Free fruit
  • Help someone live their best life
  • If so, please apply online with a CV & Cover Letter to Danielle. For further information please call on 0800 266 577

    Please note : you must be a citizen or resident of New Zealand to apply

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