Operations Supervisor
The Hermitage Hotel
Private Bag, Aoraki Mount Cook Alpine Village, NZ
24d ago

As the Operations Supervisor you will assist the Tourism Manager with the day to day operation of Big Sky Stargazing and the Sir Edmund Hillary Alpine Centre (Museum / Theatre), ensuring exceptional service and efficient operation of the departments.

You will work alongside all tourism businesses to ensure cohesive service and effective sales of products and activities.

Key Activities : -

  • Supervision of and setting up and aligning telescopes
  • Operating the SKYSKAN Planetarium system
  • Ensure all guests are greeted for the stargazing tour and introductions are provided
  • Organise theatre set up, crowd control and admission to theatre and Guest Services
  • Present commentary to each group for both the indoor and outdoor tours
  • Provide knowledge and information in regard to the local area, activities, environment and features of the stargazing tour
  • Follow all safety procedures and advise guests of safety precautions. Demonstrate knowledge of Health and Safety and required reporting procedures in accordance to hotel standards
  • Rostering and Supervision of Big Sky Stargazing / SEHAC Staff
  • Work alongside and guide Guest Services when required
  • Development of Standard Operating Procedures to ensure best practices are followed in conjunction with the Tourism Manager
  • Provide information about the Sir Edmund Hillary Alpine Centre and its products, activities, attractions and transportation options within and around the surrounding areas of the National Park,
  • Accurately make reservations and issue tickets using the appropriate ticketing system for all activities including the museum and theatre
  • Undertake cashiering including cash handling, credit card, foreign exchange, EFTPOS, guest room charging and balancing at the end of day in conjunction with the Guest Services Supervisors
  • Provide a high level of customer service, advising them on products and actively upselling to customers
  • Liaising with activity guides and activity operations to ensure cohesion of service and provide accurate communications to our guests
  • Experience Required : -

  • Experience at a Supervisory level within a tourism field - minimum 1 year
  • Proven experience leading a team
  • Computer literacy in Microsoft office and booking systems
  • Strong time management, mentoring / coaching, problem solving abilities
  • Knowledge and a passion for Astronomy and be familiar with telescopes
  • Specific knowledge of and experience in Skyspan Planetarium systems is beneficial
  • Excellent communication skills and an ability to speak in front of groups with confidence and enthusiasm
  • Knowledge of local area / activities and our environment beneficial
  • Previous tour guide experience essential
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