Pay for flight attendants varies depending on whether they are working on domestic, trans-Tasman or international flights.
Flight attendants usually earn between $35,000 and $45,000 a year.
Inflight service managers can earn up to $60,000.
Flight attendants also get meal, accommodation, uniform and grooming allowances. Allowances are usually between $7,000 and $12,000 a year.
Source : Air New Zealand, 2018.
This information is a guide only. )
What you will do
Flight attendants may do some or all of the following :
look after passengers during flights
check emergency and safety equipment before each flight
prepare and check the catering, bar and cabin before each flight
greet passengers, help them stow their luggage and check that they are seated safely
demonstrate aircraft emergency procedures and safety features to passengers
serve and clear away food and drinks
use their knowledge of first aid to help sick passengers.
Skills and knowledge
Flight attendants need to have :
knowledge of flight and emergency procedures
ability to operate emergency equipment, such as defibrillators
hospitality skills for serving food and drinks
strong customer service skills
first aid and medical skills
ability to assist people with special needs, such as young children or people with disabilities.
Flight attendants :
do shift work, including evenings, weekends and public holidays. International flight attendants may be rostered up to 18 hours a shift, and may spend many days away from home depending on where they are flying
work at altitude, often in cramped conditions
may work in conditions that are uncomfortable or dangerous, and may have to deal with stressful or difficult situations such as turbulence
travel locally or internationally.
There are no specific requirements to become a flight attendant. However, a New Zealand Certificate in Aviation (Flight Attendants) may be useful.
Once accepted for work on an airline, trainee flight attendants usually attend a training course and complete assessments before starting work.
Each airline has its own training programme that helps flight attendants maintain and develop their skills and knowledge.
There are no specific secondary education requirements to become a flight attendant. However, languages and English are useful.
Flight attendants need to be :
customer-focused and friendly
able to relate to people from a range of cultures and backgrounds
responsible and professional
resilient and calm in stressful situations
able to work well in a team
organised, resourceful and alert.
Useful experience for flight attendants includes :
tourism or hospitality work
work in a travel agency
work that involves speaking another language.
Depending on the airline, flight attendants may need to :
pass a lift and reach test, which usually requires flight attendants to be between 160 and 185 centimetres tall, and able to lift heavy bags and emergency equipment
pass a medical exam
be able to swim 50 metres unaided
have a certain standard of eyesight to carry out emergency procedures without glasses
have no visible body art or tattoos.