ICT Service Delivery Manager
fisher and paykel healthcare
New Zealand
7d ago

We have an exciting opportunity for a Service Delivery Manager to lead a large and diverse support function. Our organization is going through incredible growth and we are looking for someone who is passionate about world class customer service and ensuring our people experience "effortless ICT" when interacting with our digital technologies.

As Service Delivery Manager you will be responsible for leading and developing our energetic team to provide high quality ICT services whilst ensuring services exceed customer expectations.

You will have a natural ability to identify and execute lean service support initiatives and drive continuous improvement across service management disciplines.

You will adapt yourself and the team to changing business needs and foster the team to consistently improve the delivery of an effortless customer experience.

Along with your leadership responsibilities you will also take an active part in customer advocacy for our Global customer base, meaning that a large proportion of your time could be building relationships, conveying the vision of Effortless ICT whilst ensuring the delivery of ICT services from the Helpdesk team.

You will live and breathe operational excellence and constantly strive to provide great service to our internal customers!

The team works hands-on with a great variety of users and platforms. You will have impressive customer service and communication skills to interact face to face with people across the business including marketing, manufacturing and engineering.

Work with a variety of technologies and manufacturing systems, constantly looking for ways for these systems to add even more value to the business.

  • A relevant Tertiary Qualification / ICT Certifications / Level 6 NZQA Diploma
  • A minimum of 3 years of practical experience in Service Delivery or Senior Customer Services role in a global workplace.
  • Strong service delivery and service support knowledge and the ability to implement change in these areas.
  • A minimum of 3-5 years of team leadership experience
  • We design, manufacture and market medical devices, exporting to over 120 countries globally and are world leaders in the treatment of Sleep Apnea and Respiratory and Acute Care.

    With over 3000 employees and operations in 26 countries, we are one of the most established and innovative companies in New Zealand.

    We have a history of strong and continuous double digit annual growth.

    F&P Healthcare offers a truly unique working environment with modern facilities in park-like surroundings. We have subsidised cafés and plenty of social sports and interest groups to be involved in.

    We don't just talk about "work-life balance" - we live it! If you want to be part of a growing team who pride themselves on providing innovative IT solutions with leading edge technology, then don't miss out on this great opportunity!

    Applications for this role will close on Friday 19 October 2018.

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