AT HOP Retail Lead
Auckland Transport
Central Auckland, New Zealand
13d ago
  • Ensure AT HOP continues to deliver excellent customer experience
  • CBD Location
  • AT HOP is the travel smart card and ticketing scheme used across the Public Transport network in the Auckland region, processing over 93 million trips and sales transactions per year.

    We've embarked on an exciting period of change at Auckland Transport and this is your opportunity to jump on board as we shape the future of Auckland's Transportation system.

    This role isn't for the faint hearted - as the AT HOP Retail lead you will be responsible the ongoing success of the HOP online and retail channels including :

  • optimising revenue opportunities;
  • ensuring the delivering of a quality service;
  • managing suppliers
  • We're looking for someone with previous experience in the management of a product revenue stream or similar, who understands retail environments along with stock management.

    At the same time you'll be a great communicator who holds the customer at the centre of what you do.

  • With excellent communication skills and high levels of organisation and problem solving you will work with both internal and external stakeholders;
  • focusing on delivering customer satisfaction, and providing innovative options for revenue and retail growth.

    To be considered for this role you will have :

  • Experience in retail sales channels
  • Strong understanding of stock and asset management
  • Previous team leader or management experience, ideally in a customer service environment
  • The ability to work across all levels of an organisation and ideally some understanding of local government
  • An understanding of how to interpret revenue and customer data to identify future opportunities
  • If you have the skills and experience required to meet this challenge we would love to hear from you.

    Please apply online today!

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