Helpdesk Representative
Tribe Limited
Auckland, NZ
15d ago
  • A diverse, challenging role in a vibrant and fun environment
  • Robust training, ongoing support and development
  • Exciting opportunity to step in to a varied customer service role
  • Who?

    Lotto NZ exists to provide safe gaming that allows New Zealanders to play and win while contributing money back to Kiwi communities.

    Every New Zealander who has ever bought a Lotto ticket has played an important role in helping make good things happen in our communities, with over 3,000 groups and organisations around the country receiving Lotto funding every year.

    With both players and Kiwi communities winning every day, there’s no denying that Lotto NZ has great stories to tell and that’s where you come in.

    What?

    Based in Newmarket and reporting to the Customer Service Manager, you will be part of a tight knit team of 7 Helpdesk Representatives.

    The role will have you providing support to Lotto NZ retail network, website and app users, Internal staff specifically related to the MyLotto app, Lotto terminals and products.

    In addition to this, you will also be expected to :

  • Perform fault recognition and resolution for retail network equipment.
  • Help monitor the Lotto NZ retail network and player website function.
  • Liaise with third party suppliers when and as needed.
  • Manage customer call lifecycle and process customer orders.
  • The hours for the helpdesk will be roster rotational between Monday to Sunday, will be rostered 2 months in advance and will most likely have 1 weekend day in the schedule.

    The hours of the helpdesk are as follows :

    Monday, Tuesday, Thursday Friday 6.30am 8pm.

    You?

    You will currently be in a phone-based customer service role and have an interest in providing level 1 helpdesk support.

    You will be passionate about delivering excellent customer service and thrive in an environment where you are given thorough one on one structure training to ensure you are successful.

    As an individual, you will be a doer’ and be passionate about best practice. It is essential you have a collaborative, open and engaging communication style which is relatable to all levels as you will champion for the wider business.

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