Customer Engagement Officer
OnePath
NZ-Wellington
6d ago

Description

  • Demonstrate your exceptional customer focus and create real customer value
  • Great opportunity to develop your retention initiatives
  • Establish your network within a community
  • About The Role

    In this role, you will have theopportunity to :

  • Be responsible for retaining existing life insurance customers through proactive and reactive customer contact
  • Identify trends in issues that may affect customer satisfaction levels
  • Develop effective relationships with key internal contacts
  • Contribute and participate within the team to improve retention processes and capabilities
  • Be based in the contact centre and provide support to the inbound team if required
  • Be mentored by your Contact Centre Manager
  • Role Location : Takapuna,Auckland

    Role Type : Full-timeopportunity

    About You

    To grow and be successful in thisrole, you will ideally bring the following :

  • Proven sales ability
  • Previous contact centre experience
  • Experience in retention
  • Excellent written and verbal communication skills
  • Proven ability to build rapport and influence others
  • Proficient in multi-tasking with several databases
  • AboutANZ

    Our purpose is to shape a world where people andcommunities thrive. That’s why we strive to create a balanced, sustainableeconomy in which everyone can take part and build a better life.

    By helpingpeople make the most of what they have, we transform ideas, hard work andambition into reality.

    Everyone at ANZ has the opportunity to growand learn. At ANZ, we believe in the inherentstrength of a vibrant, diverse and inclusive workforce where the backgrounds,perspectives and life experiences of our people help us to forge strongconnections with all our customers, innovate and make better decisions for ourbusiness.

    The ANZ values are the foundation of how we work and support ourcustomers.

    Integrity Are honest and fair

    Collaboration Work together for the customer

    Accountability Take ownership and get things done

    Respect Care for all those we serve

    Excellence Challenge ourselves to be better

    Tō Ao, Nā Tō Ara E whakanuia ana e ANZ ngā meaMāori katoa

    Your world, your way ANZ celebrating all things Māori

    We work flexibly at ANZ. Talk to us about how this role could beflexible for you.

    ANZrecognises the importance of flexible working, watch our Global Stories to seehow ANZ aims to meet the needs of our customers and to attract and retain thebest people in a changing world https : / / www.

    youtube.com / watch?v y9h7oktSut0

    Tofind out more about working at ANZ or to view other opportunities visit http : / / www.anz.co.nz / careers

    Youmay apply for this role by visiting ANZ Careers and search for the referencenumber NEW032347.

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