Premium Service Desk Executive
Daisy Group Limited
Nelson
13d ago

Working at daisy really does have its benefits, with weekly and quarterly incentives for staff, the company takes rewarding hard work seriously.

Premium Service Desk look to deliver an exceptional level of service to Daisy’s high-profile, mid-market customer base. Through a proactive and well executed approach to management of customer queries and service delivery.

As a Customer Service Executive within our Premium Service Desk, your role will involve taking full ownership for customer queries, seeking out viable options for improvement of service and establishing suitable resolution for both the customer and the business within a timely manner.

As a Premium customer service exec. You will have responsibility for dedicated customers for whom you will be a first point of contact, across all in life service queries.

You will also deal with our unmanaged base of customers. For both managed and un managed base the work will be made up of general account enquiries as well as simple and complex billing queries, order provisioning of both fixed and mobile products, end to end fault / technical queries, disconnection requests, and reporting.

You will be expected to take ownership within these areas from start to finish.

This role also involves a proactive approach with an understanding of when it is appropriate to escalate queries via the correct escalation paths and, in summary, management of your own escalations and complaints, be it for your managed customers or unmanaged base.

As a Premium CSE you will work closely with the Service Delivery Manager Team, account managers for your dedicated accounts.

This may also involve attending accompanied customer visits and being involved with conference call meetings, with internal and external customers.

The role demands an innovative and dynamic individual who is willing to take on the challenges that dealing with large businesses creates.

Working closely with key stakeholders, both within Daisy and our partners, to overcome issues across a multi-product set and / or complex, communication solutions.

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