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Auckland |, New Zealand
2 months ago

Ref number #14322

  • Entry-level Role (Full-time)
  • Growth and career paths
  • Join an experienced team
  • Our client is on the hunt for an entry-level Service Desk Coordinator who shares a genuine interest in IT and is excited to begin their career within Information Services.

    The Company :

    Our client is a large scale multi-utility service provider that has experienced continued and sustained growth, with operations across Australasia.

    This company's strength is in its people, with a high standard of support, respect and work. They invest heavily in both their staff and community.

    You will be joining a diverse and inclusive workforce, with opportunity to develop your career.

    The Role :

    We are looking for a full-time Service Desk Coordinator with a general knowledge of computer systems to provide first-tier support for the IS Service Desk.

    Based in our Auckland office, with occasional travel to other Northpower depots, your key duties will be to coordinate requests for systems support from a diverse user base, perform initial analysis, address standard service requests and allocate non-

    standard requests to the correct resource.

    In this role you will be part of a team located in both Auckland and Whangarei. The client will provide specific training, however a good understanding of Windows, iOS, Microsoft Office and network environments is preferred.

    Your ability to learn new systems quickly will be an advantage to you.

    This role is ideally suited to a University Graduate, someone who wants to begin their career within Information Services or someone with previous experience in this or a similar role.

    You will take pride in resolving problems and assisting others and will possess excellent written and spoken communication skills.

    If you are a team player with a 'can-do, will-do' attitude and are passionate about developing a career in IT, please apply.

    Duties :

  • Provide first-tier support for the IS Service Desk
  • Monitor the online support system and ensure that incoming requests are assigned and responded to within service level agreements
  • Coordinate requests for systems support from a diverse user base and perform initial analysis
  • Create and maintain documentation
  • Create and manage user accounts and install new and upgraded equipment
  • Communicate with stakeholders regarding work in progress
  • Address standard service requests and allocate non-standard requests to the correct resource
  • Opportunity to get involved with new system evaluation and development as required
  • Skills and Experience :

  • Excellent spoken and written communication skills
  • Full Class 1 New Zealand Driver's Licence
  • T background and customer support experience (advantage)
  • ITIL familiarity or qualification (preferred)
  • Apply
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