Pay for hotel / motel managers varies, depending on experience, location and the type and size of establishment they work in.
Hotel managers usually start on about $38,000, going up to about $200,000 a year.
Motel managers usually earn between $40,000 and $90,000.
Some hotel / motel managers also get on-site accommodation as part of their pay package.
Source : Tourism Industry Association, 'Annual Salary Survey', 2015.
This information is a guide only. )
What you will do
Hotel / motel managers may do or oversee some or all of the following tasks :
hire, train and manage staff and teams of people (especially in larger hotels)
greet customers and check them in for their stay
take client bookings for rooms and on local tours and attractions
manage the hotel / motel website
plan budgets and keep accounts
ensure that health and safety requirements are met
organise and co-ordinate events
market the establishment.
Hotel / motel managers of smaller establishments may also do or oversee the following tasks :
serve customers food and beverages
cook or provide meals
stock-take, order and price liquor and food
uphold liquor laws, such as making sure there are no under-age drinkers on the premises
clean rooms and grounds and do laundry.
Skills and knowledge
Hotel / motel managers need to have :
skill in staff management
basic computer skills
knowledge of the area they work in, including local tourist attractions and services
knowledge of health and safety regulations
knowledge of various types of liquor and liquor licensing laws
business skills, including accounting and budgeting
basic knowledge of building maintenance.
Hotel / motel managers :
usually work long and irregular hours including weekends, evenings and most public holidays
usually work indoors, from an office or lobby
may live on site and be on call
may need to travel to other areas to carry out promotional activities.
There are no specific entry requirements to become a hotel / motel manager.
However there are some preferred requirements, especially in larger establishments, such as :
a Bachelor's degree in business studies, hotel management and / or hospitality management, or another related qualification such as a marketing degree
a National Diploma in Hospitality Operational Management (Level 5).
If the premises are licensed to sell alcohol, the hotel / motel manager must be at least 20 years old and hold a manager's licence.
To apply for this, you must hold a Licence Controller Qualification (LCQ), which is administered by ServiceIQ.
A driver's licence is also preferred, as hotel / motel managers may need to pick up necessary items or drive home intoxicated people as part of their host responsibility.
There are no specific secondary education requirements to become a hotel / motel manager. However, useful subjects include English, accounting and economics.
A tertiary entrance qualification is required to enter further training.
Hotel / motel managers need to :
have excellent people and customer service skills
be able to relate to people from a range of cultures
be able to accept criticism
have good leadership skills
have decision-making and problem-solving skills
be able to remain calm in emergencies.
Useful experience for hotel / motel managers includes :
work in the hospitality or tourism industries
work in sales and marketing
any work requiring good communication skills.
Hotel / motel managers often gain supervisory or management experience in the hotel industry by working in roles such as food and beverage manager or executive housekeeper.
Hotel / motel managers need to be reasonably fit and healthy, as they spend a large part of the day on their feet. They also need to have a neat and tidy appearance.