Customs Broker/​Freight Forwarder
Careers New Zealand
New Zealand
6d ago

Pay for customs brokers and freight forwarders varies depending on experience, level of responsibility, and the size of the company.

  • Customs brokers usually earn between $35,000 and $90,000 a year.
  • Freight forwarders usually earn between $35,000 and $70,000.
  • Sources : Custom Brokers and Freight Forwarders Federation of New Zealand (CBAFF), 2018; and Platinum Freight Management, 2018.

    This information is a guide only. )

    What you will do

    Customs brokers and freight forwarders may do some or all of the following :

  • find the most appropriate and cost-effective way of moving goods
  • check import / export documents and clear goods through customs
  • arrange insurance for goods, and the payment of duties and taxes
  • classify goods into different tariff groups by using an international tariff-coding system
  • document cargo and complete relevant paperwork for submission to customs
  • communicate with transport companies and record the movement of goods while they are in transit.
  • Skills and knowledge

    Customs brokers and freight forwarders need to have knowledge of :

  • transport systems
  • methods of packing and stowing goods
  • customs regulations and procedures
  • carriage of goods laws, including dangerous goods and biosecurity regulations
  • international laws and standards for transporting goods
  • shipping terms and United Nations port codes.
  • Working conditions

    Custom brokers and freight forwarders :

  • usually work regular business hours, but may need to work evenings or early mornings to communicate with clients in different time zones
  • work in offices, warehouses and sometimes at airports or ports.
  • Entry requirements

    Becoming a customs broker

    To become a customs broker you need to have a Customs Brokers and Freight Forwarders Federation unique user identifier (CBAFF UUI) course certificate.

    This allows you to apply for a New Zealand Customs unique user identifier (UUI), commonly known as a personal identification number (PIN).

    You need a PIN to lodge documentation with New Zealand Customs.

    Becoming a freight forwarder

    There are no specific requirements to become a freight forwarder. However, a New Zealand Certificate in International Freight Forwarding may be useful.

    Secondary education

    There are no specific secondary education requirements to become a customs broker or freight forwarder. However, NCEA Level 3, business studies, English and maths are useful.

    Personal requirements

    Customs brokers / freight forwarders need to be :

  • accurate and well organised
  • inquiring and willing to learn while they are working
  • able to work well under pressure and make decisions quickly
  • good communicators
  • able to gain people's trust and keep information private.
  • Useful experience

    Useful experience for customs brokers and freight forwarders includes :

  • working for a shipping line or importer / exporter
  • courier work
  • office or accounts work
  • warehouse and stores work.
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