Client Coordinator
Adapt Therapy Services
Auckland, New Zealand
9d ago

The Role :

This important role will see you coordinating and rostering a team of support workers and ensuring that your client’s needs are being met.

You will have ownership of a portfolio of clients who are living with a disability and who may require long or short term care.

The key functions of this role are :

  • Client relationship management through regular (if not daily) contact with your clients and support workers and occasionally our funders
  • Managing a high volume of inbound calls through our high functioning and technical phone and software system
  • Identifying and prioritising tasks according to their level of urgency
  • Ability to respond immediately and professionally to problems and emergencies
  • Maintaining daily care rosters
  • Ongoing maintenance of records in our database
  • Generating reports on activity
  • We require someone with high energy, compassion and a drive to enable people to live their best lives.

    You will demonstrate the following :

  • High energy, compassion and a drive to enable people to live their best lives
  • Experience in a call centre environment would be advantageous, as would any experience within the health sector
  • Excellent written and verbal communication skills
  • Able to problem solve and think on your feet
  • Advanced computer skills
  • Proven track record in customer service
  • Ability to work at a fast pace
  • Full New Zealand work entitlements with no restriction
  • Others who have excelled in this position have come from previous careers in call centres, the travel industry, health insurance and telecommunications (to name just a few).

    Some of the great benefits of working for us include :

  • Central Auckland CBD waterfront location - just minutes from bus stops, Britomart train station and ample car park buildings
  • Weekly fruit delivery
  • Friday afternoon drinks and snacks
  • Social club
  • Access to EAP services
  • An inclusive organisation that embraces and celebrates team members who come from all walks of life.
  • Please apply online with your CV to Danielle Harrison if want to be a part of our growing and thriving company. Alternatively, call Danielle for a confidential and obligation free chat on 0800 266 577 during business hours

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