Contact Centre Representative
Bay Audiology
Auckland, New Zealand
16d ago

Bay Audiology has a nationwide network of clinics providing industry leading diagnostic services, advice and products that help New Zealanders rediscover the joy of hearing.

At Bay Audiology our client experience is a priority to us and that extends to the way we look after our employees too, as proven by our finalist status in the last five years of the IBM Best Workplaces in NZ Awards

If you're a world class Contact Centre Representative with a passion for delivering the very best customer experience, we'd like to hear how we can make working for us, work for you.

Our in-house Contact Centre manages our customer journey and we are looking for someone with that special "spark" to join our team.

You will be providing information about our products and services to new and existing clients with our Gold Standard level of care.

Join our fun hard-working team and bring us your :

  • Previous experience in customer services
  • Strong work ethic and ability to go the extra mile
  • Enthusiastic and confident verbal communication
  • Great problem solving skills
  • Patience and genuine empathy with the elderly
  • Experience in achieving targets
  • Experience in understanding and resolving client needs and communicating complex information
  • Energy and drive to succeed in providing our gold standard care
  • In return we will provide you with everything you need to get on with making a difference in the lives of our clients.

  • Full training in Bay processes and products
  • A fun work environment full of engaged and passionate people
  • A home-grown Kiwi business with the backing of the Amplifon group, the world's largest independent audiology network
  • Competitive salary
  • This role is based is permanent full time, Monday to Friday, and involves inbound and outbound calling, scheduling appointments and answering questions about hearing loss.

    You must be a NZ Citizen or Permanent Resident to be considered for the role.

    If this sounds like you, please apply now by sending through your cover letter and CV.

    Please note that due to the large volume of applications, only short-listed candidates will be contacted

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