Checkout/Customer Service Manager
Tasmania - New Zealand
23d ago

NewWorld Devonport is a 100% Kiwi-owned and operated store under the Foodstuffsfranchise. Our store endeavours to reward our customers with a satisfyingshopping experience and to always deliver fresh food.

We are currently looking for a Checkout / Customer Service Managerto head our Checkout Department. Thesuccessful candidate will ensure that customers receive excellent service whilstmanaging expenses and the department team.

Tasksinclude but not limited to promoting and encouraging best practice’ levels ofcustomer service; effectively resolving all customer-

  • related enquiries andcomplaints; ensuring operational delivery standards such as items per bag andcustomers in a queue are met or exceeded;
  • ensuring the checkout area is keptclean and tidy; managing credits / returns; maintaining security of the frontend to ensure all products that leave the store are paid for;
  • ensuring adequatestaff levels at all times; training the team members; completing and documentingperformance management discussions with all team members;
  • ensuring food safetyand health and safety regulations are adhered to.

    Successfulcandidates must have at least five years of Checkout supermarket workexperience. Managerial work experienceis required.

    Completion of related tertiaryqualification an advantage.

    Successfulcandidates will display excellent management, leadership and people skills; excellent communication skills, highpresentation standards, honesty, exceptional customer service and an excellentwork ethic.

    We need someone who can and willing to work as late as 10PM and asearly as 630AM and on weekend. Full roster will be discussed during interview.

    Hence, own transport is essential.

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