Immigration Officer
Careers New Zealand
New Zealand
46d ago

Pay for immigration officers varies depending on their experience.

  • Immigration officers with one to three years' experience usually earn between $40,000 and $55,000 a year.
  • Immigration officers with managerial responsibilities usually earn between $70,000 and $90,000.
  • Source : Bradshaw, K, recruitment adviser, Ministry of Business, Innovation and Employment, July 2016.

    This information is a guide only. )

    What you will do

    Immigration officers may do some or all of the following :

  • provide information about immigration laws, policies and procedures
  • answer written and phone enquiries
  • read, check and decide on applications for residency or entry into New Zealand
  • interview applicants
  • explain decisions to applicants
  • issue permits and visas
  • assess potential immigration risks
  • investigate breaches of immigration laws
  • advise on immigration policy and operations.
  • Skills and knowledge

    Immigration officers need to have :

  • knowledge of immigration laws, policies and official procedure
  • knowledge and understanding of a range of cultures
  • good interviewing and communication skills
  • excellent writing skills
  • analytical and research skills.
  • The ability to speak another language is also useful.

    Immigration officers :

  • work regular business hours, but may be required to work overtime. Their position may be fixed term or permanent
  • usually work in Immigration New Zealand offices or international airports (as border immigration officers) within New Zealand.
  • They may also work overseas at Immigration New Zealand's offshore offices, and at embassies, consulates and high commissions

  • work in conditions that may be stressful when dealing with difficult or complicated cases.
  • Entry requirements

    To become an immigration officer you need to :

  • be a New Zealand citizen or have permanent residency
  • take part in five days of warrant training, where you interpret immigration policy and apply it to case studies
  • pass a test after this training, so you are warranted (qualified) to work in immigration
  • undergo on-the-job training in immigration policy and its application
  • be willing to complete further training, such as advanced customer service skills or writing for work.
  • A tertiary qualification that demonstrates analytical ability and excellent written communication may be useful.

    Secondary education

    A tertiary entrance qualification is needed to enter further training. Useful subjects include English, languages, geography and history.

    Personal requirements

    Immigration officers need to be :

  • good at communicating, particularly in writing
  • friendly, patient and fair
  • responsible and resilient under pressure
  • able to use sound judgement
  • able to work well under pressure and in a team
  • able to keep infomation private
  • accurate, with an eye for detail.
  • Useful experience

    The most useful experience for immigration officers is working at an Immigration New Zealand contact centre, located in Auckland or Palmerston North, as this provides experience and knowledge of immigration laws.

    Other useful experience includes :

  • management of caseloads or workflows
  • applying policies or rules and making decisions of consequence, such as work on insurance claims
  • work in local or national government organisations, or state-owned enterprises
  • customer service.
  • Experience living or working overseas and / or using a second language is also an advantage.

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