Pay for immigration officers varies depending on their experience.
Immigration officers with one to three years' experience usually earn between $40,000 and $55,000 a year.
Immigration officers with managerial responsibilities usually earn between $70,000 and $90,000.
Source : Bradshaw, K, recruitment adviser, Ministry of Business, Innovation and Employment, July 2016.
This information is a guide only. )
What you will do
Immigration officers may do some or all of the following :
provide information about immigration laws, policies and procedures
answer written and phone enquiries
read, check and decide on applications for residency or entry into New Zealand
explain decisions to applicants
issue permits and visas
assess potential immigration risks
investigate breaches of immigration laws
advise on immigration policy and operations.
Skills and knowledge
Immigration officers need to have :
knowledge of immigration laws, policies and official procedure
knowledge and understanding of a range of cultures
good interviewing and communication skills
excellent writing skills
analytical and research skills.
The ability to speak another language is also useful.
Immigration officers :
work regular business hours, but may be required to work overtime. Their position may be fixed term or permanent
usually work in Immigration New Zealand offices or international airports (as border immigration officers) within New Zealand.
They may also work overseas at Immigration New Zealand's offshore offices, and at embassies, consulates and high commissions
work in conditions that may be stressful when dealing with difficult or complicated cases.
To become an immigration officer you need to :
be a New Zealand citizen or have permanent residency
take part in five days of warrant training, where you interpret immigration policy and apply it to case studies
pass a test after this training, so you are warranted (qualified) to work in immigration
undergo on-the-job training in immigration policy and its application
be willing to complete further training, such as advanced customer service skills or writing for work.
A tertiary qualification that demonstrates analytical ability and excellent written communication may be useful.
A tertiary entrance qualification is needed to enter further training. Useful subjects include English, languages, geography and history.
Immigration officers need to be :
good at communicating, particularly in writing
friendly, patient and fair
responsible and resilient under pressure
able to use sound judgement
able to work well under pressure and in a team
able to keep infomation private
accurate, with an eye for detail.
The most useful experience for immigration officers is working at an Immigration New Zealand contact centre, located in Auckland or Palmerston North, as this provides experience and knowledge of immigration laws.
Other useful experience includes :
management of caseloads or workflows
applying policies or rules and making decisions of consequence, such as work on insurance claims
work in local or national government organisations, or state-owned enterprises
Experience living or working overseas and / or using a second language is also an advantage.