Assistant/ Support Manager
Bridgestone
Auckland, NZ
11d ago

Here is what you will be doing :

  • Monitor and contribute to technical work performed on site. The Support Manager should be available to assist and provide technical advice in the workshop as and when required.
  • Assist staff to develop and maintain strong relationships with Bridgestone / Firestone customers and staff.
  • Have completed Company training modules and be capable of delivering correct customer service standards and telephone techniques.
  • Assist with staff development and learning of technical knowledge and experience for the execution of the sales and service process.
  • Ensure all staff operate in an effective and efficient manner to maintain acceptable profit margins on Bridgestone / Firestone products and service.
  • Undertake regular stock checks and assist in the control of new and used stock.
  • Ensure all staff complete work following safe practices and procedures so as to ensure the safety all employees, customers and site visitors.
  • Ensure all Company equipment, work areas and vehicles are safe, operational, well-presented and maintained to a clean and tidy standard.
  • Ensure personal presentation and grooming of all staff is maintained in accordance with the Bridgestone New Zealand Ltd retail standards as set by the Company from time to time.
  • Resolve issues arising from customer inquiries.
  • Monitor and assist employees to complete Bridgestone NZ Limited training modules.
  • Acquire on an ongoing basis, the knowledge to provide customers and staff with appropriate and current technical and product advice.
  • Complete banking, sales documentation, reconciliation and credit control functions in an accurate and timely manner (where required).
  • Assume responsibility for the store in the absence of the Store Manager.
  • Immediately report any breaches of policy, procedure or good practice to the Store Manager.
  • Any other administrative or technical duties as specified by the Store Manager from time to time.
  • Health & Safety

  • Ensure the workshop and all working, service bay areas and vehicles are kept clean, clutter free and tidy at all times.
  • Ensure all employees wear correct personal protective safety equipment (PPE) when operating machinery and using manual working tools.
  • Understand and be familiar with Bridgestone Health & Safety Manuals in order to understand Company requirements and recognize what hazards are applicable to the role and working area.
  • Inform Store Manager of any potential hazards and any machinery or tools requiring servicing or repair.
  • Exercise continuous workplace safety awareness and obligations to work in a safe manner by learning to identify, eliminate, isolate or minimize potential workplace hazards that may cause injury either to employees or to any customers.
  • Assist in the co-ordination of Health and Safety and compliance programmes
  • Report and document any site incident, accident or near miss events to reduce the risk of then recurring.
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