Senior Customer Insights Manager
Countdown
New Zealand
10d ago

At Countdown we have an ambition to be New Zealand’s favourite food store. This will be delivered by being utterly focussed on making Kiwis’ lives a little better every day! Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do.

As our Senior Customer Insights Manager your role is to lead Countdown’s overall customer research programme to support strategic and tactical business decision making, while also helping to drive customer centricity across the organisation.

For you to thrive and lead in this role you will be truly passionate about the customer and our brand, have senior leadership experience (minimum 5 years, preferably >

10 years) in a customer insight role ideally in a large FMCG / Retail context. You need to be someone with deep expertise in qualitative and and quantitative customer research and data analysis, have an analytical mindset, proven ability to build strong relationships and be commercially savvy.

Some of your core responsibilities will be :

Lead Countdown’s overall customer research programme including : brand tracking panels, Voice of Customer programme, ad hoc qualitative and quantitative customer research.

Develop a robust future-oriented roadmap for customer insights

Lead and develop a team of Customer Insights Analysts to support provision of high quality customer insights across the organisation

Advocate consistently for the customer and help to drive customer centricity across the organisation

Understand business unit requirements and ensure that customer insights are appropriately integrated into key business decisions, strategic reviews and analyses

Lead Countdown’s interface into wider Woolworths and other Customer Insights communities

Drive continuous improvement and innovation in Countdown’s customer research activity

Manage relationships with relevant third party suppliers

What’s in it for you?

We can offer you an attractive salary + benefits which include a base salary, staff discounts and an incentive scheme. We also pride ourselves on training and development, so you will always have the opportunity to grow within the business.

At Countdown we believe that we are here to make Kiwi's lives a little better every day. If you want to be a part of our journey apply now.

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