Junior Customer Success Manager
Diligent Corporation
Christchurch, New Zealand
5d ago

The Company

Diligent Corporation is a software-as-a-service (SaaS) company specializing in secure productivity and collaboration tools designed to streamline board meeting management, and facilitate better board communications.

Diligent Boards is the world’s leading board portal solution, providing admins, executives and board members with the technology to increase board engagement, promote effective decision making, and improve corporate governance.

With more than 140,000 users worldwide, supported by a dedicated 24 / 7 / 365 customer success team, Diligent has set the standard for excellence in product and service for the world’s leaders and boards.

Position Overview

This is a great opportunity for an ambitious recent graduate or entry level working experience who has exceptional communication and presentation skills to make an immediate impact with a growing and dynamic company.

The role of the Junior Customer Success Manager is to support the Senior Customer Success Management team in providing implementation and Account Management services to our clients.

This involves preparing Diligent Boards sites, dealing with client inquiries, assisting with client Support duties, assisting with scheduling of training calls and other duties as required.

This role is highly client facing with high-end clients, which require superior professionalism and client service.

Key Responsibilities

  • Support Customer Success Team in the implementation and maintenance of all clients.
  • Responsible for responding to client requests via phone or email
  • Daily data entry
  • Populate, update and manage client sites
  • Populate, update and run reports from CRM system
  • Assist with highly sensitive requests or issue escalations as needed
  • Over the phone training and assistance to Administrators and Users of Diligent
  • Provide low-level support and password resets
  • Required Experience / Skills :

  • Should have 1-2 years in administrative work.
  • High energy, positive attitude
  • Excellent written and verbal skills
  • MS Office (Word, Excel, PPT)
  • Able to work with minimal supervision
  • Ability to work on a team as well as a self-starter
  • Proven ability to multi-task
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