National Contact Centre Representative (Christchurch)National Contact Centre Representative (Christchurch)
Transfield Services
NZ
4d ago

Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors.

This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.

Broadspectrum have a number of opportunities for Contact / Call Centre Representatives to join our Christchurch National Contact Centre team to work together with our valued telecommunication clients.

ABOUT THE ROLE

These roles utilise a wide skill set including field work allocation and management, Client Service Calls, general administration, queries, and support tasks.

We offer full training, a wide variety of work and career development opportunities across our business.

Our team environment is supportive, positive, and professional. These positions are permanent, with a variety of shifts available to cover our 24 / 7, 365 days per year service delivery.

SKILLS

  • A professional warm friendly telephone manner with the ability to speak with clarity and confidence
  • Strong problem solving and decision making ability
  • Able to interpret and present written information, demonstrate fluent written and verbal English
  • Excellent customer service skills with the client, team members and external customers
  • Demonstrated adherence to the Health and Safety practices of the Telecommunications Industry and Broadspectrum.
  • QUALIFICATIONS AND EXPERIENCE

  • 5 years previous work experience preferred (does not have to be telecommunication or contact centre related)
  • Proficient in a MS windows environment including Outlook, Excel, Word and PowerPoint
  • Knowledge of client and in-house systems desirable.
  • HOW TO APPLY

    Please click on the Apply Now button found on this page. For inquiries, please ring Marie Sinajon, at 09 523 9950. To learn more about us, please visit www.broadspectrum.com

    Short-listed candidates must be prepared to undergo a pre-employment medical, which includes a drug and alcohol test and a Ministry of Justice check.

    We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day.

    Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-

    performance business. Position Reference Number : 101451

    Job Segment : Telecom, Telecommunications, Call Center, Customer Service Representative, Contract Manager, Technology, Customer Service, Legal

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