Customer Support Team Manager (Arrears Management Service)
Flexi Cards
Auckland
40d ago
  • Real opportunity for personal and professional growth - Grow with us!
  • Supportive team environment - we like to make work fun!
  • Funky Newmarket offices
  • A little about us

    At FlexiGroup we're doing 'financial services' differently. Every day, thousands of New Zealanders use our smart, customer-

    centric financial solutions including Q Card, Q Mastercard, Farmers Finance Card, Flight Centre MasterCard, Oxipay, FlexiRent and TRL Leasing.

    With both consumer and commercial offerings, FlexiGroup partners with a 13,000 strong network of merchants, vendors and retailers throughout New Zealand to deliver interest-

    free credit, credit cards, long-term finance, leasing, and vendor finance programs.

    To deliver smart finance solutions to New Zealanders we depend on great people and our 300-strong family is a diverse mix of talent who share a common goal of making moments happen for our customers.

    A little about the role

    In this hands on role you will lead and develop our back office Collections team who work with our suppliers to ensure they are meeting their targets.

    You can expect loads of variety in your role, you will be working with multiple parts of our fast paced organisation and with a wide range of suppliers.

    Your responsibilities will include managing the Hardship portfolio (events related), relationships with Debt Collection agencies and Debt Sale purchasers, controlling a Commercial arrears portfolio and supporting your hardworking front line team.

    A little about you

    Your ability to balance managing a high performing team (7-10 direct reports) with hands on involvement will be key to your success.

    As a leader you will make a critical contribution to our function in maintaining the momentum of your team, providing coaching and development, and guiding them through change as our business constantly evolves.

    We will also be looking for you to show that you approach problem solving positively and can bring a sense of fun to the team.

    To be successful we'd anticipate your background will reflect previous experience leading teams within a collections environment, experience managing external agencies (such as debt collections agency and commercial retailers), and a level of understanding around financial adviser regulation in NZ and other relevant legislation.

    Without question you will be a skilled communicator and proven leader with a passion for driving high performance and team engagement.

    Experience in managing Insurance claims and Debt Sales would also be desirable.

    Keen to find out more?

    Our business has a great atmosphere - we are fast paced, innovative and enjoy collaborating to achieve great results. Along with the standard salary and benefits, we offer flexibility, development opportunities and a culture that is second-

    to-none. Check out the video below to find out more about what we stand for and what it is like to be a part of our team.

    Interested? Apply today!

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