Customer Services
RCR Tomlinson Ltd
New Zealand, Hamilton
29d ago

From our origins in 1898, RCR has grown to become one of Australia’s most diversified engineering and infrastructure companies, providing intelligent engineering solutions to the Infrastructure, Energy and Resources sectors.

Through our in-house expertise we provide a comprehensive range of solutions for our customers.

The RCR team has over 3,400 people supporting major projects across our extensive network of operations in Australia, New Zealand and SE Asia.

RCR Infrastructure is currently seeking an experienced Customer services professional to join our national administration team in Frankton, Hamilton.

This person will play a key role in ensuring our clients have an excellent customer experience. You will have prior experience in to creating and maintaining strong relationships with customers and ensuring efficient and effective customer service delivery for planned and reactive maintenance.

  • Monitor service delivery from service request to completion, tracking the customer work request to ensure that it is compliant with agreed timeframes
  • Assist to ensure all maintenance rectification works are quoted and completed in a timely manner.
  • Ensure monthly maintenance is generated at the beginning of the month and is co-ordinated with the supervisor to ensure completion is 100% within that month
  • Complete all administrative activities for key account customers
  • Setting up and processing new maintenance contracts as and when required from the team
  • Collate invoices generated by the P-Card system of purchasing and ensure costs are allocated correctly through the use of spend vision
  • Service internal and external customer enquires as and when required
  • Strong focus on customer service and meeting our business needs
  • Ability to respond to customer queries in an efficient and professional manner
  • Ability to communicate effectively across both external and internal customers
  • Capability to work autonomously or as part of our team
  • Excellent organisational, analytical and time management skills
  • High level of attention to detail and accuracy
  • Ability to work under pressure and meet deadlines
  • A basic understanding of finance and business principles
  • Computer skills with Microsoft Office to an intermediate level
  • Experience with Pronto is advantageous
  • If you consider you have the right skills and experience, and are interested in joining a progressive company that prides itself on best practise and high performance, then we would like to hear from you.

    RCR is a company built on integrity with an absolute commitment to safety, performance excellence and developing productive, sustainable, mutually beneficial partnerships with our employees, clients and the wider community.

  • Integrity in all aspects of our business while maintaining the highest professional standards;
  • Mutual respect of our employees, customers, shareholders, the community and other stakeholders;
  • Open and honest communication; and
  • Commitment to our goals
  • Apply
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