HOUSEKEEPING SUPERVISOR
The Hermitage Hotel
Private Bag, Aoraki Mount Cook Alpine Village, NZ
18d ago

The Housekeeping Supervisor will work with the Housekeeping Manager in overseeing the daily operations of the entire operation (or specific functions) of the Housekeeping Department to maintain a consistent standard of cleanliness of all guest accommodation, public areas and other resort facilities in line with Hotel standards (including the Hermitage, Chalets, Lodge & Motels, Public Areas and some areas of staff accommodation).

Key responsibilities include :

1. Assist the Housekeeping Manager in daily allocation of room attendants, Public Area Attendants and Laundry Attendants, taking a hands on role in assisting with the daily workload as necessary

2. Conducting thorough and detailed inspections of all vacant clean guest accommodation rooms prior to the arrival of incoming guests, ensuring all product specifications and standards have been met and providing feedback to room attendants

3. Ensure effective communication with Front Office in relation to room changes, arrivals & departures, laundry and room item charges

4. Liaising with and reporting any maintenance requirements for guest accommodation and public areas with the Maintenance Manager and monitoring these requests to ensure timely follow through

5. Assist with The hands on training of all Housekeeping personnel through the use of Training Programs, Operational Checklists, and Procedures

6. Follow the hotel's cleaning procedures and use the correct cleaning materials when servicing and cleaning guest rooms

7. Demonstrate an understanding of both Health & Safety (including accident reporting procedures) and emergency procedures and assist if required in a hotel evacuation

8. Resolving guest complaints to the guest's satisfaction within your level of authority

The ideal candidate will have :

  • Experience in all aspects housekeeping operations at a supervisory level
  • Excellent attention to detail and an uncompromising commitment to standards
  • Highly developed communications, interpersonal and people management skills
  • Strong organisational skills
  • Experience in staff training and development
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