Service Consultant
Australia and New Zealand Banking Group Limited
12d ago


  • This is a fantastic opportunity to start a banking career with ANZ
  • Bring your exceptional customer service
  • Join our vibrant and dynamic team at Matamata
  • AboutThe Role

    In thisrole, you would have the opportunity to :

  • Provide exceptional customer experiencethrough quality interactions that meet customers’ financial transaction needsat the first point of contact
  • Undertake cash management requirements in anaccurate and efficient manner in line with bank process and policy requirements
  • Work collaboratively with colleagues
  • Identify any product that may benefit thecustomers and refer them on to the relevant person or area of the Bank to helpthem further
  • Demonstrate living the ANZ Values withcustomers and colleagues
  • Role Location Matamata

    Role Type 12 months fixed-term part-time opportunity (22.5 hours)

    ANZ’sRetail and Business Banking unit is made up of our extensive branch network,Contact Centres, Business Banking team, and Broker and Mobile mortgage managerunits.

    Our frontline teams are supported by our Products, Digital Channels,Sales & Service Performance, Merchant Business Solutions, Risk and CustomerInsights teams.

    We’re a values driven organisation with a goal of being numberone in customer service this means always working hard to help our customerswith a focus on getting it right the first time.


    To growand be successful in this role, you will ideally bring the following :

  • Strong customer focus
  • Excellent communication skills both written and oral
  • Sound understandingof compliance
  • A positive attitude with a growth mindset
  • About ANZ

    Our purpose is to shape a world wherepeople and communities thrive. That’s why we strive to create a balanced,sustainable economy in which everyone can take part and build a better life.

    Byhelping people make the most of what they have, we transform ideas, hard workand ambition into reality.

    Everyone at ANZ has the opportunity togrow and learn. At ANZ, we believe in the inherent strength of a vibrant,diverse and inclusive workforce where the backgrounds, perspectives and lifeexperiences of our people help us to forge strong connections with all ourcustomers, innovate and make better decisions for our business.

    The ANZ values are the foundation ofhow we work and support our customers.

    Integrity Are honest and fair

    Collaboration Work together for thecustomer

    Accountability Take ownership and getthings done

    Respect Care for all those we serve

    Excellence Challenge ourselves to bebetter

    Tō Ao, Nā Tō Ara E whakanuia ana eANZ ngā mea Māori katoa

    Your world, your way ANZcelebrating all things Māori

    We work flexibly at ANZ. Talk to usabout how this role could be flexible for you.

    ANZ recognises the importance offlexible working, watch our Global Stories to see how ANZ aims to meet theneeds of our customers and to attract and retain the best people in a changingworld

    To find out more about working at ANZor to view other opportunities visit

    You may apply for this role by visiting ANZ Careers and searchfor the reference number NEW032356 .


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