Change Specialist – Projects
Auckland, New Zealand
12d ago

To effective introduce change into all customer contact channels, we are on the hunt for a Change Specialist - Projects.

Reviewing the customer experience for all existing products, services and internal processes, you will optimise outcomes for customers, channels and 2degrees.

Using your effective communication skills you will ensure that all key stakeholders are across the detail and supportive of the changes.

With previous Process Design, communications and change experience, you will prioritise care initiatives, ensure service levels are maintained and strive towards creating a good experience for our agents.

With demonstrable experience in delivering excellent service outcomes and embedding change in complex environments, you will proactively seek process design improvements and deliver a values-

aligned and improved end-customer experience by identifying opportunities for continuous improvement initiatives.

Show us your proven ability to work effectively delivering pressurised time-bound deliverables and your ability to advocate and influence others in the pursuit of an excellent customer experience and apply today.

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